DialogTech vs. Experiture Marketing Platform

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.

Incentivized

It should be appealing to organizations seeking fast and broad adoption throughout their organizations.

• It is reliable and never goes down.
• The reporting is simple to use and provides the right data.
• The customer service is great, they always answer the phone.

Incentivized

• We found the Experiture platform to be robust and fully customizable for our 7-Step Program. Working closely with the Experiture Team allowed our marketing team to create a fully customized platform that allowed us to tailor the platform to the exact needs of our clients! That, we believe, is the key to a truly successful multichannel marketing program that delivers the results our clients demand!

• Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
• Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

Incentivized

• Very difficult to assess additional room for improvement, as we are early in our experience.

The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.

Because they deliver! If Experiture promises they can create or design something, consider it done.

Platform is easy, powerful and very effective in driving new business opportunities!

They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.

Incentivized

Sales and training support is excellent! Tom, The GPS Group

DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.

Incentivized

Precision, recall, efficiency, follow through

• Overall they offer a good service at a fair price
• Their reverse look-up fees are to high limiting the amount of call data collected

Incentivized

• Extremely fast lead conversion
• Very high ROI