Discord vs. Facebook Messenger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Discord
Score 8.2 out of 10
N/A
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
$4.99
per month
Facebook Messenger
Score 7.2 out of 10
N/A
Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.N/A
Pricing
DiscordFacebook Messenger
Editions & Modules
Discord Nitro
$0
Discord Nitro Classic
$0
No answers on this topic
Offerings
Pricing Offerings
DiscordFacebook Messenger
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DiscordFacebook Messenger
Features
DiscordFacebook Messenger
Project Management
Comparison of Project Management features of Product A and Product B
Discord
5.3
32 Ratings
37% below category average
Facebook Messenger
-
Ratings
Task Management3.910 Ratings00 Ratings
Gantt Charts3.23 Ratings00 Ratings
Scheduling5.99 Ratings00 Ratings
Workflow Automation4.710 Ratings00 Ratings
Mobile Access8.530 Ratings00 Ratings
Search8.027 Ratings00 Ratings
Visual planning tools2.76 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Discord
7.3
32 Ratings
9% below category average
Facebook Messenger
-
Ratings
Chat9.532 Ratings00 Ratings
Notifications7.831 Ratings00 Ratings
Discussions8.932 Ratings00 Ratings
Surveys7.522 Ratings00 Ratings
Internal knowledgebase6.617 Ratings00 Ratings
Integrates with GoToMeeting10.02 Ratings00 Ratings
Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
Integrates with Outlook4.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Discord
7.2
31 Ratings
10% below category average
Facebook Messenger
-
Ratings
Versioning5.613 Ratings00 Ratings
Video files6.729 Ratings00 Ratings
Audio files6.729 Ratings00 Ratings
Document collaboration6.216 Ratings00 Ratings
Access control8.119 Ratings00 Ratings
Advanced security features6.413 Ratings00 Ratings
Integrates with Google Drive10.01 Ratings00 Ratings
Device sync8.121 Ratings00 Ratings
Best Alternatives
DiscordFacebook Messenger
Small Businesses
Stackby
Stackby
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DiscordFacebook Messenger
Likelihood to Recommend
8.2
(32 ratings)
7.0
(1 ratings)
Usability
8.3
(11 ratings)
-
(0 ratings)
Support Rating
9.2
(3 ratings)
-
(0 ratings)
User Testimonials
DiscordFacebook Messenger
Likelihood to Recommend
Discord
Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
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Meta Platforms Inc
Facebook Messenger serves my business for quick client interaction and for timely updates. The software allows me to share to one of many people and receive feedback quickly to keep working. The ability to see people available is also key in creating even further efficiencies. I also love file sharing through the platform
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Pros
Discord
  • One to many Communications to ensure that we can quickly get messages out when we have to.
  • Quick polling of questions and issues
  • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
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Meta Platforms Inc
  • Video calls
  • File share
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Cons
Discord
  • Better volume balancing between members on a call.
  • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
  • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
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Meta Platforms Inc
  • more control of video settings
  • more control of audio settings
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Usability
Discord
It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
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Meta Platforms Inc
No answers on this topic
Support Rating
Discord
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
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Meta Platforms Inc
No answers on this topic
Alternatives Considered
Discord
I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
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Meta Platforms Inc
Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but it is less regular
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Return on Investment
Discord
  • Discord has allowed us to connect to students when typical email & text would not work.
  • Discord has allowed easy creation and communication for small group leaders and their students.
  • Discord is free and so many students have access to it.
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Meta Platforms Inc
  • efficiencies improved
  • quick file sharing
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ScreenShots