Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
$4.99
per month
Gainsight Customer Communities
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.
N/A
Pricing
Discord
Gainsight Customer Communities
Editions & Modules
Discord Nitro
$0
Discord Nitro Classic
$0
No answers on this topic
Offerings
Pricing Offerings
Discord
Gainsight Customer Communities
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
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More Pricing Information
Community Pulse
Discord
Gainsight Customer Communities
Features
Discord
Gainsight Customer Communities
Project Management
Comparison of Project Management features of Product A and Product B
Discord
4.9
32 Ratings
45% below category average
Gainsight Customer Communities
-
Ratings
Task Management
3.010 Ratings
00 Ratings
Gantt Charts
2.63 Ratings
00 Ratings
Scheduling
5.59 Ratings
00 Ratings
Workflow Automation
4.610 Ratings
00 Ratings
Mobile Access
8.430 Ratings
00 Ratings
Search
7.927 Ratings
00 Ratings
Visual planning tools
2.36 Ratings
00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Discord
7.2
32 Ratings
10% below category average
Gainsight Customer Communities
-
Ratings
Chat
9.532 Ratings
00 Ratings
Notifications
7.631 Ratings
00 Ratings
Discussions
8.832 Ratings
00 Ratings
Surveys
7.522 Ratings
00 Ratings
Internal knowledgebase
6.217 Ratings
00 Ratings
Integrates with GoToMeeting
10.02 Ratings
00 Ratings
Integrates with Gmail and Google Hangouts
4.01 Ratings
00 Ratings
Integrates with Outlook
4.01 Ratings
00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
A great scenario that we use the community for is product adoption. That's one of the things we use it for. So sending our new customers as part of their onboarding flow to the community to learn from others and see the resources that are available and know that there's a place for them to ask questions and get their questions answered. That's probably one of our primary use cases and scenarios that it works straight in. I can't really think of something that it wouldn't work good for. That's a tough one to think of on the spot.
One to many Communications to ensure that we can quickly get messages out when we have to.
Quick polling of questions and issues
The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
Better volume balancing between members on a call.
More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
Gainsight CC is very versatile and easy to update in the areas they provide for customization. There are still some limitations that surprise us, but I really we are pleased with the ability to make changes on the fly. Overall we are able to accomplish what we desire to accomplish, and appreciate how user friendly it is
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
Gainsight CC was a clear winner for us. Khoros was second, but we eliminated it from consideration due to cost and how hard it is to implement. Verint is a great platform, but lacks integrations. Circle is more of a small community platform and better suited to communities of practice.
We are actually doing some work to prove return on investment for investing in Gainsight Customer Communities right now, and it's proving to be exponentially higher than we initially estimated. I'm not sure the exact numbers off the top of my head, but we're having a monumental impact compared to what we projected in terms of monthly recurring revenue and customer churn.
