Likelihood to Recommend D&B provides insight into the viability of a customer who is looking for open terms and large orders on credit. It helps us determine the risk when lending to customers with whom we don't have much history. It's also helpful to see what types of liens/lawsuits they have pending at a given time.
Read full review It is a very useful tool if you need to look up corporate family trees. That is our primary use case, and D&B Hoovers makes it very easy to situate a subsidiary company within a larger network of parent companies. It also provides some limited financial information and information about the size of an entity in question, which is also useful for our market research.
Read full review Pros Custom Scores Finding Companies through Search or Advanced Search. It's got an easy search bar. And then for example, we have companies all over the world that come to us. And so we can just choose the country, for example, and then write the name in there and it'll bring up a lot of different companies that maybe are exactly that name or close to that name. And when we see what we believe to be the actual company, we can click on it and then know whether they are credit worthy. Great UX on the website - fast and easy to use. The speed with which it operates is really terrific and very important for us because we usually have to make that decision right away. Using something as objective as a numerical score simplifies decisions about offering credit. We have to make a decision usually on whether to offer credit to an advertiser quickly. So what's wonderful about the process is that we don't have to be searching around on Google or any kind of review site and then try to discern whether they're credit worthy. We simply open up the D&B Finance Analytics tool. Read full review I use the visitor intelligence and it will tell me what office from a company has visited our site. I'll, in turn, go through D&B Hoovers to find the relevant contacts that we would benefit from speaking with at that company. I will call or email them, and it's just in a few months we've been using visitor intelligence has led to several ongoing conversations of companies who will become clients and it's an annual calculation to due. It's an ongoing relationship. Read full review Cons Updates on smaller firms are often spotty, and often we're notified or find out about substantial changes (e.g., location, management, et al., well before these turn up in their report. It would be nice to have forms automatically submitted when the return key is used; this is a nice shortcut instead of mousing over to the Submit button, and was present in earlier iterations. The ability to tailor automatic sign-outs. Often I'm working on a specific customer, and I go back to start another a few minutes later, and find myself logged out. Automatic sign-outs were for a longer time span previously. Read full review I'd prefer if the company size estimates were omitted when there is no data behind it to work off of I've never heard from an account rep Training resources? These could already exist but just connecting the dots to them for user would be helpful Read full review Likelihood to Renew D&B Finance Analytics reports have just about everything. You can see a full company profile including legal forms, history records, employee count, years in business, paydex scores, delinquency scores, viability ratings, state of incorporations, naics codes, CEO or business owner names, etc. There is a lot that pulls up in this report
Read full review We have been D&B Hoovers customers for a long time. We know the good and bad, and we have learned to utilize D&B Hoovers for the good and unfortunately we have to look at other data sources to compensate for the areas where they are bad. If D&B Hoovers can get better in these other areas as mentioned in other places in the review, they could get a larger dollar spend from my company
Read full review Usability I would you rate the D&B Finance Analytics's overall usability a 9 because it is super easy to use. The only reason for a 9 is there are a lot of features that I didn't realize were there and was not sure how to actually use them or what kind of information I could get
Read full review Whenever I had to use D&B hoovers, I never had a hard time with getting what I need. Additionally, when I show the tool to others, they tend to understand the platform quite quickly. The tool itself is very good and straightforward when I use it to help me put analyses together.
Read full review Reliability and Availability FOR THE MOST PART IT IS ALWAYS AVAILABLE. ON RARE OCCASSIONS i HAVE TROUBLE ACCESSING BUT AFTER I SUBMIT AN ISSUE IT IS CORRECTED
Read full review The platform is generally reliable and accessible when needed, with minimal application errors or unplanned outages. There may be occasional maintenance or minor disruptions, but these are usually communicated in advance and handled efficiently. Overall, it offers a high level of availability, ensuring that you can count on it for your daily operations.
Read full review Performance I rate the performance very good. The report loads quickly and downloads in a reasonable time frame given the extensive complexity of the report. I've never had an issue
Read full review While the platform generally functions well, with pages loading in a reasonable time and reports completing within a satisfactory timeframe, there is room for improvement. Performance can sometimes lag with more complex queries or during peak usage times. Additionally, when integrated with other software or systems, there can be occasional slowdowns. Overall, while it performs adequately, optimizing speed and integration efficiency could enhance the user experience.
Read full review Support Rating Support is great, issues are resolved quickly and easily, I've never had a significant issue but if I did run into a problem, I'm confident in the D&B team and their ability to address and resolve any potential issue based on my past interactions, the training I received and the flawless implementation.
Read full review They are terrific at giving instruction/webinars. I am able to call, directly, to an individual and talk to that person. I'm not talking to a robot. They give personal service which is really special.
Read full review Online Training The online training was worth it. We did an online training with our team and an account rep from D&B. They walked us through the entire interface and answered all of our questions.
Read full review The training sessions were well-structured and covered the key functionalities of the platform, making it easy to get up to speed. The trainers were knowledgeable and responsive to questions, which added value to the learning experience. However, a bit more in-depth coverage of advanced features and use cases would have made the training even more beneficial.
Read full review Implementation Rating I was not involved in the integration.
Read full review for our use case, the implementation was minimal and we did not need a lot of help. The D&B Hoovers platform is pretty intuitive and our account manager was ready for any questions that came up when we use the D&B Hoovers platform
Read full review Alternatives Considered I have been given multiple free trials to competitors trade credit reports and have found that none are as comprehensive as D&B. D&B secures that most trade data which is the backbone of commercial credit reports worth and internal scoring models. That said, D&B charges a substantial premium compared to competitors which makes switching a viable option if budget is an issue
Read full review For company data, D&B wins hands down. Contact and lead information is a toss-up. The information provided was usually a match to both, and I wouldn't say one was better than the other by a wide margin. It really depends on who you are researching. Both did not do well with contacts overseas, but US-based contacts and leads were roughly equivalent.
Read full review Contract Terms and Pricing Model The pricing model is generally clear and competitive, but there could be more flexibility in terms of unit pricing or billing frequency to better accommodate varying needs. While the contract terms are straightforward, exploring more options or customizable plans might enhance the overall value.
Read full review Scalability AT THIS PARTICULAR TIME, WE ONLY USE IT TO MAKE A DETERMINATION ON CREDIT. NO OTHER DEPARTMENTS HAVE ACCESS TO PROGRAM OTHER THAN ACCOUNTING
Read full review D&B Hoovers is quite effective at adapting to the needs of different departments and locations, allowing for flexible deployment and integration across various parts of an organization. While it scales well and supports a broad range of users and functions, there might be some limitations depending on the size and complexity of the organization’s requirements. Overall, it provides a robust solution that can grow with your needs.4o mini
Read full review Professional Services do not use
Read full review Return on Investment More or less improved efficiency in our Bank's underwriting process, but new deals have been slow as the economy worsens We haven't been creating much new business due to the environment we are in and the position we are in as a regional bank It will continue to strengthen our credit risk assessments Read full review D&B Hoovers allows me to make the most of my time when searching for companies within specific industries. Once I find a company and examine their profile, I can then generate a list of employees in the purchasing and engineering departments. The profiles for each listed employee contain cell phone, Email address and LinkedIn profile. This information helps me to bypass the companies front desk and get directly to the people I need to speak with. By knowing the specific job title for the people that I am contacting and then being able to click on their LinkedIn link to learn a little about them before I make the call, I come across as a sales professional instead of an impersonal cold-caller. In cases where I do need to go through a front desk receptionist whose primary mission is to screen out sales people, I find that three out of four times the receptionist will connect me to the specific employee because I know their name, department, and job title. The Intel provided by D&B Hoovers makes it possible for me to get to the people I need to speak with. Read full review ScreenShots D&B Finance Analytics Screenshots