Great platform to use for your business
Updated August 22, 2024

Great platform to use for your business

Tiffeny Standifer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

D&B Hoovers

Overall Satisfaction with D&B Hoovers

More accurate email addresses. D&B Hoovers is straightforward to use and user-friendly but the number of emails that are undeliverable is a lot

Pros

  • The Database of prospects are very large
  • Customer service
  • Website is user-friendly and easy to navigate

Cons

  • Bombora Intent Data should have a option for Trade Credit Insurance
  • Update Emails for prospect so they are more accurate
  • have a feature that automatically gives you credit for undeliverable emails.
  • D&B is the only product we use for lead generation
  • It has definitely helped to bring in more business
  • helped with a lot of customer research
I gave the rating a 9 because D&B has great information on company profiles and are great with C-level contacts. But the nine because the accuracy of the emails.
I gave this rating because the data is overall great and very useful as well as the company profiles. But the accuracy of the emails could improve
I have only used D&B hoovers so far. Our company has had no reason to switch to something else.

Do you think D&B Hoovers delivers good value for the price?

Yes

Are you happy with D&B Hoovers's feature set?

Yes

Did D&B Hoovers live up to sales and marketing promises?

Yes

Did implementation of D&B Hoovers go as expected?

Yes

Would you buy D&B Hoovers again?

Yes

Bombora, D&B Buyer Intent, D&B Visitor Intelligence
If you are looking for C lever contacts D&B hoovers is a the best for finding those contacts.

D&B Hoovers Feature Ratings

8.3
Advanced search
9
Identification of new leads
7
List quality
7
List upload/download
10
Ideal customer targeting
7
Load time/data access
10
8.3
Contact information
6
Company information
10
Industry information
9
8.9
Lead qualification process
7
Smart lists and recommendations
9
Salesforce integration
10
Company/business profiles
9
Alerts and reminders
10
Data hygiene
9
Automatic data refresh
10
Tags
8
Filters and segmentation
8
Sales Intelligence Email Features ()
Not Rated

Using D&B Hoovers

1 - Marketing Manager
1 - Marketing Manager. Lead management skills and marketing skills computer technical skills
  • Lead generation
  • Contacts
  • Organization
  • The Visitor intelligence to see web users that visit our website
  • Buyer intent to see users that in are in the buying process for our niche
  • continuing with Lead Generation
  • Find C-Suit contacts
We have been using D&B for some years now and have not been disappointed or given any reason to move to something else.

Evaluating D&B Hoovers and Competitors

Not Sure
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Contacts for building list are very important for us. We also like the use of being so see companies and contacts that have visited our website.
If I had to do it again, I would focus more on gathering user feedback from different departments early in the evaluation process. Understanding how D&B Hoovers would specifically impact each team's workflow and decision-making could have provided more tailored insights into its overall fit for our organization. Additionally, I would allocate more time for a hands-on trial period, allowing us to fully explore the platform’s capabilities and limitations in real-world scenarios before making a final decision.

D&B Hoovers Implementation

The process was well-organized, and the D&B team provided clear, step-by-step guidance that made the implementation smooth and efficient. There were minimal disruptions to our operations, and any issues that did arise were promptly addressed. Overall, it was a positive experience that exceeded my expectations.
  • Implemented in-house
Change management was minimal
  • No everything was pretty simple

D&B Hoovers Training

  • Online Training
The training sessions were well-structured and covered the key functionalities of the platform, making it easy to get up to speed. The trainers were knowledgeable and responsive to questions, which added value to the learning experience. However, a bit more in-depth coverage of advanced features and use cases would have made the training even more beneficial.

Configuring D&B Hoovers

I believe the configurability of D&B Hoovers is just right for this type of product. The platform offers a good balance between flexibility and ease of use, allowing us to customize various aspects without becoming overly complex or cumbersome. While it provides enough options to tailor the experience to our specific needs, it doesn't overwhelm with unnecessary features, making it suitable for a wide range of users.
When configuring D&B Hoovers, it's helpful to start by thinking about what you want to achieve with the tool. Defining your key objectives early on will guide you in setting up the platform to best meet your needs. Customizing your dashboards and workspaces is another good practice; by tailoring these to display the data and insights most relevant to your team, you can make daily tasks more efficient. Also, don’t overlook the power of filters and segmentation—these can really enhance how you target and manage your leads. Finally, take advantage of the platform's alert system to stay on top of important updates without having to constantly check manually.
No - we have not done any custom code
none

D&B Hoovers Support

On a scale of 1-10, how would you rate the overall support for D&B Hoovers? If you have never contacted support for this product, please skip this question.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did because we were able to get the support that we needed and the onboarding process was clear.
During the onboarding process for the Audience Builder, D&B went above and beyond to ensure our team was fully equipped to use the tool effectively. They provided comprehensive guidance, making sure we understood each feature and its application. Moreover, they consistently checked in with us afterward, offering continued support to address any questions or challenges we encountered. This level of attentiveness made the transition smoother and reinforced our confidence in using the platform.

Using D&B Hoovers

The platform is generally intuitive, with a user-friendly interface that makes it easy to navigate and access key features. However, there are a few areas where the learning curve is slightly steeper, particularly for more advanced functionalities. With a bit of practice, though, these become manageable, making the overall experience quite positive.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Making list
  • Audience Builder
  • Bombora Intent
  • Buyer Intent
  • Visitor Intelligence
  • Audience Builder Filtering system

D&B Hoovers Reliability

D&B Hoovers is quite effective at adapting to the needs of different departments and locations, allowing for flexible deployment and integration across various parts of an organization. While it scales well and supports a broad range of users and functions, there might be some limitations depending on the size and complexity of the organization’s requirements. Overall, it provides a robust solution that can grow with your needs.4o mini
The platform is generally reliable and accessible when needed, with minimal application errors or unplanned outages. There may be occasional maintenance or minor disruptions, but these are usually communicated in advance and handled efficiently. Overall, it offers a high level of availability, ensuring that you can count on it for your daily operations.
While the platform generally functions well, with pages loading in a reasonable time and reports completing within a satisfactory timeframe, there is room for improvement. Performance can sometimes lag with more complex queries or during peak usage times. Additionally, when integrated with other software or systems, there can be occasional slowdowns. Overall, while it performs adequately, optimizing speed and integration efficiency could enhance the user experience.

Integrating D&B Hoovers

We have not integrated with any other products
  • no we have not
  • Email campaigns would be beneficial to intergrate.
  • File import/export
none

Relationship with Dun & Bradstreet

The team was responsive, informative, and attentive to our needs, making the sales process smooth and straightforward. They provided clear explanations, addressed our concerns promptly, and facilitated a seamless transition from initial discussions to the final decision.
The support team has been helpful and responsive, addressing issues and questions effectively. However, there have been occasional delays in resolution or follow-up, which slightly impacted the overall experience. Despite this, the post-sale support remains generally strong and supportive.
do not use
not sure
The pricing model is generally clear and competitive, but there could be more flexibility in terms of unit pricing or billing frequency to better accommodate varying needs. While the contract terms are straightforward, exploring more options or customizable plans might enhance the overall value.
Keep communication open and clear. Make sure to express your needs and expectations upfront so they can better support you. Provide feedback regularly and use available training resources to get the most out of the platform. If you have questions or issues, don’t hesitate to ask for help the vendor will appreciate your proactive approach.

Upgrading D&B Hoovers

Yes - We are now using Audience builder, and it did go smoothly for the most part.
  • Buyer intent usage
  • Visitor Intelligence
  • Being able to narrow down specific contacts more easily

Comments

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