TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign CLM

    Score8.2 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    Highrise CRM (discontinued)

    Score8.8 out of 10
    N/AHighrise is a simple CRM, allowing the user to track leads and manage follow ups with zero learning curve. Highrise is only available and supported for existing customers. As of August 2018 Highrise is no longer available to new customers. Existing customers may still take advantage of Highrise.

    $4

    Per User Per Month

    Pricing
    DocuSign CLMHighrise CRM (discontinued)
    Editions & Modules
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    Highrise
    $4.00
    Per User Per Month
    Offerings
    Pricing Offerings
    DocuSign CLMHighrise CRM (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSign CLMHighrise CRM (discontinued)
    Considered Both Products
    DocuSign
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    33 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    28 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    33 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    No answers on this topic
    Features
    DocuSign CLMHighrise CRM (discontinued)
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign CLM and Highrise CRM (discontinued)
    Feature
    DocuSign CLM
    6.9
    3 Ratings
    17% below category average
    Highrise CRM (discontinued)
    -
    Ratings
    Contract creation6.03 Ratings00 Ratings
    Contract templates5.63 Ratings00 Ratings
    Clause library/saved fields9.12 Ratings00 Ratings
    Guided logic6.83 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign CLM and Highrise CRM (discontinued)
    Feature
    DocuSign CLM
    7.5
    3 Ratings
    9% below category average
    Highrise CRM (discontinued)
    -
    Ratings
    Contract sharing8.22 Ratings00 Ratings
    Contract editing5.63 Ratings00 Ratings
    Collaborating on contracts8.12 Ratings00 Ratings
    MS Word plug-in7.31 Ratings00 Ratings
    Approval process8.53 Ratings00 Ratings
    Interdepartmental workflows7.43 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign CLM and Highrise CRM (discontinued)
    Feature
    DocuSign CLM
    6.2
    3 Ratings
    28% below category average
    Highrise CRM (discontinued)
    -
    Ratings
    Contract database6.03 Ratings00 Ratings
    Contract search6.03 Ratings00 Ratings
    Contract milestone reminders & alerts6.83 Ratings00 Ratings
    Custom contract reports5.63 Ratings00 Ratings
    Tracking contract status6.13 Ratings00 Ratings
    Compliance check6.52 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of DocuSign CLM and Highrise CRM (discontinued)
    Feature
    DocuSign CLM
    7.6
    4 Ratings
    8% below category average
    Highrise CRM (discontinued)
    -
    Ratings
    Contract Storage7.13 Ratings00 Ratings
    Advanced Search and Filtering6.43 Ratings00 Ratings
    Customizable Contract Templates5.63 Ratings00 Ratings
    Workflow Acceleration8.22 Ratings00 Ratings
    E-Signatures9.64 Ratings00 Ratings
    Reminders and Alerts9.63 Ratings00 Ratings
    Analytics and Reporting6.42 Ratings00 Ratings
    Integration with other Systems7.43 Ratings00 Ratings
    Best Alternatives
    DocuSign CLMHighrise CRM (discontinued)
    Small Businesses
    No answers on this topic
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Conga CLM
    Score8.8 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSign CLMHighrise CRM (discontinued)
    Likelihood to Recommend
    8.0
    (39 ratings)
    9.0
    (10 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.2
    (9 ratings)
    Usability
    8.1
    (2 ratings)
    9.0
    (1 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (2 ratings)
    9.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSign CLMHighrise CRM (discontinued)
    Likelihood to Recommend
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    Discontinued Products
    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Incentivized
    Read full review
    Pros
    DocuSign
    • Alerts when documents are signed
    • Notifications if customers don't complete any or all of their required tasks
    • Showing clients exactly where to sign
    • Making signing easy and fast
    Incentivized
    Read full review
    Discontinued Products
    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    Discontinued Products
    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Read full review
    Likelihood to Renew
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    Discontinued Products
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Incentivized
    Read full review
    Usability
    DocuSign
    It is easy to use, however sometimes editing is not always the easiest, depending on, which can cause a redo or resend
    Incentivized
    Read full review
    Discontinued Products
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Read full review
    Reliability and Availability
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Performance
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    Discontinued Products
    They are quick and SO nice. They are very friendly and are eager to help.
    Incentivized
    Read full review
    Alternatives Considered
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    Discontinued Products
    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Incentivized
    Read full review
    Scalability
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Professional Services
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    Discontinued Products
    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Incentivized
    Read full review
    ScreenShots