Likelihood to Recommend I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
Read full review Our forms for summer camper parents vary depending on the needs of the camper (i.e. allergies, nutrition requirements, & program desirability such as horseback riding or preferred cabin mates). This situational form allowance is a breeze with fileinvite, and the setup process is intuitive and very easy to manage as a collaboration across our entire team
Read full review Pros Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately Can resend, alter, change, and/or add to the email and/or document that is sent out very easily The recipient can save the document after signing, so they too have their own electronic copy for their records Read full review Templates are fantastic and take very little time to create a file invite. Ease and simplicity of communication. Ability to send reminders to ensure needs tasks are completed. Read full review Cons Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable. Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology. It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim. Read full review It takes forever to delete unwanted document in my experience. The signature never appears on the right spot and the box can't be resized. Our problem has always been to collect dozens of documents to submit an application. Read full review Likelihood to Renew I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Read full review Usability Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
Read full review Aside from a few minor recommendations, the solution is well thought through and very easy to set up. As a matter of fact, the onboarding support by the team was fantastic, and the ongoing availability to help while we were/are learning the platform has been extremely friendly and reliable.
Read full review Reliability and Availability It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Read full review Performance Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Read full review It has been pretty smooth so far. There was an issue earlier this week that resulted in corrupted invites whereby the unique secure link failed, but I was able to resubmit the invitations quite simply, and they've assured me the issue was unusual and I won't be alarmed unless it happens again sometime soon.
Read full review Support Rating I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Read full review Online Training Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Read full review Implementation Rating Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Read full review Alternatives Considered I would say that DocuSign's biggest competitor and a most similar product is
Adobe Sign . They both offer almost identical features with Adobe offering a slightly better interface.
Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Read full review FileInvite has a lot of nice features, but the overall cost is the company's downfall. We were able to get a lot of the same features that we need for a lot less with other companies and providers.
Read full review Scalability In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Read full review Return on Investment DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties. DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure. DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document. Read full review Positive feedback from clients and employees who have used this vs Docusign. Not sure about the exact ROI, however, I know that this has had significant cost savings vs the previous software. Read full review ScreenShots