What users are saying about
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Top Rated
424 Ratings
22 Ratings

DocuSign

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Top Rated
424 Ratings
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Score 8.8 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

XaitPorter

XaitPorter is ideal when a large document, containing many (preferably independent) sections is being created by more than five writers across different office locations and is subject to review by multiple reviewers and requires formal approval. It is particularly suited for external documents which are to be delivered as a non-editable PDF file.
Anonymous | TrustRadius Reviewer

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

XaitPorter

  • This tool gives us the opportunity to work together. We always work in the last revision.
  • We can write comments as we go along and all involved will see it straight away.
  • We can structure it the way we want/our the way customer wants it and print the whole book in one go. We are sure that pictures/text/tables are where they are supposed to be (they have not moved around the document as it does when using Microsoft Word).
Solveig Solheim | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

XaitPorter

  • It would be helpful to improve functions used to organize and reorganize sections. They work fine, but could be retooled for ease of use. Simple drag-drop over the tree-view from the primary navigator (not only in the dedicated dialog for reordering sections) would be very good. It would be good to support simple flagging or tagging of sections to indicate whatever is meaningful to the user (e.g., to flag a section as imported text that needs formatting, or a section that is high priority for review). The icons do change to indicate predefined workflow states (e.g. approved), but there isn't support for a user-defined tag, perhaps with the ability to filter by tag as many newer applications can do. That would be handy. These aren't criticisms so much as product enhancement suggestions.
  • The editor is ok but could be tuned up a bit. For example, styles in the toolbar dropdown apply only to the whole paragraph. It's hard to indent text. The button tool doesn't consistently remove the button attribute on an existing button; works sometimes, sometimes not. Little stuff. Overall it's adequate for text creation.
  • The process of defining templates and styles appears to be a black art. While it's something you don't do often, it should be simplified and better exposed to ordinary admins.
  • The ability to have more than one section open at a time in the editor would be fantastic. Great productivity tool.
  • Word import/export could be cleaner.
  • The ability to export to html with user-defined style sheets would open new markets for Xait. If the product had that, we'd use Xait to maintain our online help site too.
  • The ability to link to externally stored images rather than lock them inside the Xait library would be huge, as we've expressed to the support team. We manage hundreds of images (diagrams, screen shots etc.) that are used throughout the company, not just for Xait documents. We would like to store them on a file system (e.g. Dropbox) and have them update into Xait automatically when the master copy is modified. This is a very important capability, though in fairness we didn't find it in other products either. Explicit support for Dropbox/Google Drive/Box would be one way, but dynamic linking a la Microsoft Word would be fine, maybe even better.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

XaitPorter

XaitPorter 10.0
Based on 3 answers
There are too many positive aspects versus negative.
Anonymous | TrustRadius Reviewer

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

XaitPorter

XaitPorter 9.5
Based on 2 answers
We find it to be intuitive to use with a simple menu and right-click based functionality in place.
Carol Wilson | TrustRadius Reviewer

Reliability and Availability

DocuSign

DocuSign 10.0
Based on 2 answers
No answer on this topic is available.

XaitPorter

XaitPorter 10.0
Based on 1 answer
XaitPorter is always there even though we have issues with outages (suddenly the network does not work, but that is internal issue)
Solveig Solheim | TrustRadius Reviewer

Performance

DocuSign

DocuSign 9.0
Based on 1 answer
No answer on this topic is available.

XaitPorter

XaitPorter 10.0
Based on 1 answer
Our reports/Tenders complete in a reasonable time frame, actually faster than Word. We have not integrated with other systems or softwares.
Solveig Solheim | TrustRadius Reviewer

Support Rating

DocuSign

DocuSign 8.9
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

XaitPorter

XaitPorter 10.0
Based on 3 answers
They have a clear method for reporting any issues and work hard to get a resolution, keeping me informed of progress.
Carol Wilson | TrustRadius Reviewer

In-Person Training

DocuSign

No score
No answers yet
No answers on this topic

XaitPorter

XaitPorter 10.0
Based on 1 answer
He was really good. He came from Xait and trained us for several days. He got all involved and answered the questions asked. He was a professional trainee
Solveig Solheim | TrustRadius Reviewer

Online Training

DocuSign

No score
No answers yet
No answers on this topic

XaitPorter

XaitPorter 9.9
Based on 2 answers
The online training was really good. They know the way of getting people involved and they answered all questions asked. They were there for us.
Solveig Solheim | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.5
Based on 10 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

XaitPorter

XaitPorter 10.0
Based on 1 answer
I was really satisfied with the implementation
Solveig Solheim | TrustRadius Reviewer

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

XaitPorter

The standard product for many years has been Microsoft Word. Some have tried to use SharePoint as a collaborative tool, but it is not suited for the purpose and is generally very user un-friendly. It is not intuitive and we have very few persons with any competency in it. Porter is easy to pick up and the new interface is very intuitive, and the way that Porter works removes many of the typical layout and formatting choices that made Microsoft Word so difficult for the average employee. It also greatly simplifies and reduces the amount of corrective work that tender support staff used to have to do.We are not aware of any product in the market that comes close to Porter. It is an ideal product that was purpose built for collaborative writing.
Anonymous | TrustRadius Reviewer

Scalability

DocuSign

No score
No answers yet
No answers on this topic

XaitPorter

XaitPorter 10.0
Based on 1 answer
I just love the system
Solveig Solheim | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

XaitPorter

  • Too soon to tell. Right now we're still at the near end of the value chain - it still seems expensive given the outputs to date. But we have a lower proposal volume than some companies, so you need to factor that in.
  • Also, the named user licensing is restrictive and problematic in a small company where people perform multiple roles and may dip in and out of the proposal development process over a period of weeks or months. A concurrent user model would be much, much better for us, though I understand you'd need to figure out a way to handle email notifications.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

XaitPorter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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