DocuWare vs. PaperTrail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuWare
Score 9.2 out of 10
N/A
DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.
$300
per month
PaperTrail
Score 8.0 out of 10
N/A
PaperTrail is a document management software offering from Egis Software. It includes features such as storage and retrieval find any document instantly and routing and workflow streamline processes with automated routing and a rule-based workflow.N/A
Pricing
DocuWarePaperTrail
Editions & Modules
Base
$300
per month
Enterprise
1,500
per month
Pro
Contact sales team
Large Enterpriser
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
DocuWarePaperTrail
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
DocuWarePaperTrail
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
MSB Docs
MSB Docs
Score 9.7 out of 10
Enterprises
M‑Files
M‑Files
Score 9.2 out of 10
M‑Files
M‑Files
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DocuWarePaperTrail
Likelihood to Recommend
9.0
(7 ratings)
8.5
(5 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
7.0
(2 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
DocuWarePaperTrail
Likelihood to Recommend
DocuWare
We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
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Egis Software
It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
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Pros
DocuWare
  • The software is secure and makes our documents safe
  • The software is scalable which is like
  • The software offers features that makes document processing and collaboration easy.
  • Docuware Cloud offers some automation features
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Egis Software
  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.
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Cons
DocuWare
  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
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Egis Software
  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies
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Likelihood to Renew
DocuWare
Docuware has become a vital part of our organization.
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Egis Software
No answers on this topic
Usability
DocuWare
Fairly intuitive for average users.
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Egis Software
PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
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Performance
DocuWare
No answers on this topic
Egis Software
PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
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Support Rating
DocuWare
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
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Egis Software
No answers on this topic
Alternatives Considered
DocuWare
We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
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Egis Software
I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
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Return on Investment
DocuWare
  • Allowed us to do multiple hours less data entry per client/per week.
  • ROI very quickly.
  • Package is customizable so you can scale as needed.
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Egis Software
  • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
  • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
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