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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HSI Donesafe

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Donesafe is Health, Safety and Environment software that connects a management system from workers in the field to the management team in the boardroom, Donesafe was acquired by Health & Safety Institute (HSI) in February 2020.

    $5,600

    per year

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    HSI DonesafeSalesforce Experience Cloud
    Editions & Modules
    Small
    $5,600.00
    per year
    Medium
    $12,000.00
    per year
    Large
    $24,000.00
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    HSI DonesafeSalesforce Experience Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$600No setup fee
    Additional DetailsBased on a per-worker basis - A worker is anyone in an organization. By having all users in the system, Donesafe can create more intelligent permissions and escalation settings, create unique user experiences, and deliver ‘just in time’ learning and notifications.—
    More Pricing Information
    Community Pulse
    HSI DonesafeSalesforce Experience Cloud
    Considered Both Products
    HSI Donesafe
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    No answers on this topic
    91%
    Implementation went as expected
    30 Answers
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    HSI DonesafeSalesforce Experience Cloud
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    User Ratings
    HSI DonesafeSalesforce Experience Cloud
    Likelihood to Recommend
    8.0
    (9 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    8.3
    (9 ratings)
    8.1
    (15 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (18 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)
    User Testimonials
    HSI DonesafeSalesforce Experience Cloud
    Likelihood to Recommend
    HSI Donesafe
    Donesafe is suited to any business due to its customisability and flexibility. There are no situations we have found as yet where it is not suited.
    Incentivized
    Read full review
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
    Read full review
    Pros
    HSI Donesafe
    • Easy to use: The solution is easy for our people which encourages use.
    • Easy to design: We are able to configure our version to align with existing processes. We can do it our way which creates greater ownership of the process.
    • Transparency: Once the information is in the system, it is easy to create insights and learn where our opportunities lay.
    • Compliant: It creates a central repository of evidence to demonstrate compliance whenever required.
    Incentivized
    Read full review
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    Cons
    HSI Donesafe
    • Timely response from the contractor's support team.
    • Provision of more in depth training to the Admins.
    • Provision of more in depth training for the Admins to troubleshoot from the back end.
    • Constant follow up and checks done by the contractor after the launch would've been helpful.
    Incentivized
    Read full review
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    HSI Donesafe
    No answers on this topic
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Usability
    HSI Donesafe
    Donesafe has made it easier to roll out the system company-wide in a relatively short period of time. The mobile apps which work offline are the best part about getting the workforce onboarded and start using the tools for reporting incidents and doing inspections with easy checklists. The flexible system makes sure there are no unused parts of the software which just adds to the complexity.
    Incentivized
    Read full review
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
    Read full review
    Performance
    HSI Donesafe
    No answers on this topic
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
    Read full review
    Support Rating
    HSI Donesafe
    No answers on this topic
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
    Read full review
    Alternatives Considered
    HSI Donesafe
    Knocked it out of the park, in functionality and usability, particularly in the configuration at the back end. Looks good and customisable to meet branding and look and feel of the business.
    Incentivized
    Read full review
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
    Read full review
    Return on Investment
    HSI Donesafe
    • Donesafe has myself and my organization a lot of time through no longer having manual tasks around safety.
    • It has mitigated infectious disease risks, through the effective and simple to use module
    Incentivized
    Read full review
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
    Read full review
    ScreenShots

    HSI Donesafe Screenshots

    Screenshot of where to automate manual workplace safety tasks, in Donesafe's "IF this THEN that" Automations EngineScreenshot of Donesafe Workflows.Screenshot of an example of the visual dashboards that turn real-time data into valuable insightsScreenshot of the mobile app, which is where to instant changes to Donesafe smart forms and 30 response type to choose fromScreenshot of Global Customer BrandsScreenshot of a visual dashboard.