Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dotdigital
Score 8.4 out of 10
N/A
Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. It uses customer data to drive engagement, conversion, and loyalty for brands as they grow and scale. The platform connects first party data across systems to surface insights and automate predictive cross-channel messages.N/A
MoEngage
Score 5.9 out of 10
N/A
MoEngage is an insights-led customer engagement platform, that empowers marketers and product owners with AI-driven insights and the ability to instantly turn those insights into cross-channel experiences.N/A
WebEngage
Score 4.4 out of 10
N/A
WebEngage calls itself a multi-channel user engagement platform. It automates communication across a user's lifecycle and helps companies send messages via these channels: Web Messages In-app Messages Push Notifications Web Push Notification Email Marketing SMS Marketing Facebook Remarketing According to the vendor, cross-device tracking helps keep communication coherent and contextual, making the…N/A
Pricing
DotdigitalMoEngageWebEngage
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DotdigitalMoEngageWebEngage
Free Trial
YesYesYes
Free/Freemium Version
NoYesYes
Premium Consulting/Integration Services
NoYesYes
Entry-level Setup FeeNo setup fee$1,000 No setup fee
Additional DetailsPricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.
More Pricing Information
Community Pulse
DotdigitalMoEngageWebEngage
Considered Multiple Products
Dotdigital

No answer on this topic

MoEngage
Chose MoEngage
These have nearly the same features, an almost 90% overlap. Pricing- and support-wise MoEngage is better.
Also, it's good for both app and web, whereas CleverTap is mostly mobile-centric and WebEngage is web-centric.
WebEngage
Chose WebEngage
WebEngage is cheaper to use and has a 6-month startups trial
Features
DotdigitalMoEngageWebEngage
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Dotdigital
-
Ratings
MoEngage
-
Ratings
WebEngage
7.4
6 Ratings
3% below category average
Dynamic content00 Ratings00 Ratings7.36 Ratings
Ability to test dynamic content00 Ratings00 Ratings7.76 Ratings
Mobile optimization00 Ratings00 Ratings6.35 Ratings
Email deliverability reporting00 Ratings00 Ratings7.16 Ratings
List management00 Ratings00 Ratings7.86 Ratings
Triggered drip sequences00 Ratings00 Ratings8.26 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Dotdigital
-
Ratings
MoEngage
-
Ratings
WebEngage
6.1
5 Ratings
25% below category average
Lead nurturing automation00 Ratings00 Ratings6.65 Ratings
Automated sales alerts and tasks00 Ratings00 Ratings5.65 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Dotdigital
-
Ratings
MoEngage
-
Ratings
WebEngage
6.9
6 Ratings
7% below category average
Calendaring00 Ratings00 Ratings8.05 Ratings
Event/webinar marketing00 Ratings00 Ratings5.74 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Dotdigital
-
Ratings
MoEngage
-
Ratings
WebEngage
7.2
6 Ratings
2% below category average
Dashboards00 Ratings00 Ratings7.56 Ratings
Standard reports00 Ratings00 Ratings7.56 Ratings
Custom reports00 Ratings00 Ratings6.76 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Dotdigital
-
Ratings
MoEngage
-
Ratings
WebEngage
7.1
6 Ratings
5% below category average
API00 Ratings00 Ratings8.26 Ratings
Role-based workflow & approvals00 Ratings00 Ratings7.15 Ratings
Customizability00 Ratings00 Ratings6.85 Ratings
Integration with Salesforce.com00 Ratings00 Ratings6.15 Ratings
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DotdigitalMoEngageWebEngage
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Vbout
Vbout
Score 9.9 out of 10
Medium-sized Companies
Dialpad Support
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Score 9.1 out of 10
The Trade Desk
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Score 9.0 out of 10
PFL Direct Mail Platform
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Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Iterable
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Score 8.8 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
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All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
DotdigitalMoEngageWebEngage
Likelihood to Recommend
8.0
(6 ratings)
8.8
(2 ratings)
7.3
(6 ratings)
Likelihood to Renew
-
(0 ratings)
2.0
(1 ratings)
-
(0 ratings)
Usability
7.4
(5 ratings)
-
(0 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
DotdigitalMoEngageWebEngage
Likelihood to Recommend
dotdigital EMEA Limited
DotDigital has a drag-and-drop email builder and many good templates. Using automation, I was able to send out emails with ease. During the onboarding process, you will also be able to speak with real people. We use it to create modern and engaging emails for customers, whether abandoned cart or post-purchase. It has excellent reporting modules, but it lacks a few fundamentals, which can be frustrating. As a whole, the partnership has been a success so far.
Read full review
MoEngage
MoEngage is well suited for all tech-enabled businesses, as then one can integrate all the possible events or relevant metrics, push them on MoEngage, and then make meaningful insights out of that, and--most importantly--use those for improving their customer engagement. It's probably not suited for offline-only businesses, stores, etc.
Read full review
WebEngage
WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Read full review
Pros
dotdigital EMEA Limited
  • Email Campaigns are simple and easy to crease
  • We use the SMS to alert our customers to any technical issues
  • Good support from account managers
Read full review
MoEngage
  • Basic use cases of Push Notifcation and Email enablement
  • Scheduling certain events with an API, as we have more APIs it's become very useful
Read full review
WebEngage
  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Read full review
Cons
dotdigital EMEA Limited
  • API limits: There is a hardcoded limit on how many API calls you can make per hour, and to raise it, you have to pay.
  • The API set is very limited in general.
  • The API set is very limited in general
Read full review
MoEngage
  • Attribution
  • Onboarding could be faster
Read full review
WebEngage
  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Read full review
Likelihood to Renew
dotdigital EMEA Limited
No answers on this topic
MoEngage
Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew
Read full review
WebEngage
No answers on this topic
Usability
dotdigital EMEA Limited
DotDigital is not difficult to use, however, the user interface could use some optimization. There are certain elements that can be challenging to find, and the menus are not always intuitive. However, the tool makes up for that with easy to use features, like creating segments, and allowing many rules to specify these particular groups.
Read full review
MoEngage
No answers on this topic
WebEngage
No answers on this topic
Support Rating
dotdigital EMEA Limited
No answers on this topic
MoEngage
It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.
Read full review
WebEngage
No answers on this topic
Alternatives Considered
dotdigital EMEA Limited
DotDigital's platform is simple to use for essential email marketing campaigns. Setting up Programs (action-driven automation) is simple. It gives you the ability to design stunning campaigns with a wide range of customizability. To better understand our customer base, it analyzes each email sent out. In every situation, the support team has been responsive and helpful.
Read full review
MoEngage
Haven't evaluated other tools because back then there is urgent need and expected that they could provide on of the best quality service but in fact when being pushed for the scale for the growth of the company, it seems that MoEngage team is not able to cope up with the speed.
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WebEngage
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
Read full review
Return on Investment
dotdigital EMEA Limited
  • Maintenance costs due to integration limits.
  • API tiers (now formalized in the documentation) were discovered after the initial purchase, so there are more recurring costs.
  • In general, a raise of costs in the IT compartment, while it can benefit marketing.
Read full review
MoEngage
  • It has increased our customer retention.
  • Improved average revenue per user through cross-sell campaigns
  • It has helped us make faster decisions through real-time analytics.
Read full review
WebEngage
  • Helped in lowering cost of marketing.
  • Driving higher volume of Direct Sales.
  • Increasing conversion rate on the website.
  • Increasing lead to sale ratio.
Read full review
ScreenShots

MoEngage Screenshots

Screenshot of Insights and action on the same screen - Once user data is analyzed, a new campaign can be started without going to a new tab/page.Screenshot of Predictive Segmentation based on RFM Analysis - In addition to user-defined segments, MoEngage comes with predictive segments based on RFM ( Recency, Frequency and Monetary) Analysis. This splits users into segments like 'Potential Loyalists' and 'About to Sleep', so relevant campaigns can be run to convert them.

WebEngage Screenshots

Screenshot of Webengage dashboard - User AnalyticsScreenshot of Webenagge dashboard - User DetailsScreenshot of Webengage dashboard - Creating Mobile notificationsScreenshot of Webengage dashboard - Creating EmailsScreenshot of Webengage Dashboard - Journey DesignerScreenshot of Webengage Dashboard - Journey Designer (2)