Dotdigital vs. Zendesk Suite
Dotdigital vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dotdigital | N/A | Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. It uses customer data to drive engagement, conversion, and loyalty for brands as they grow and scale. The platform connects first party data across systems to surface insights and automate predictive cross-channel messages. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Dotdigital | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Dotdigital | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Dotdigital | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dotdigital | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Dotdigital | Zendesk Suite | |
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Likelihood to Recommend | dotdigital EMEA Limited | Zendesk |
Pros | dotdigital EMEA Limited | Zendesk |
Cons | dotdigital EMEA Limited | Zendesk |
Likelihood to Renew | dotdigital EMEA Limited No answers on this topic | Zendesk |
Usability | dotdigital EMEA Limited No answers on this topic | Zendesk |
Reliability and Availability | dotdigital EMEA Limited No answers on this topic | Zendesk |
Performance | dotdigital EMEA Limited No answers on this topic | Zendesk |
Support Rating | dotdigital EMEA Limited No answers on this topic | Zendesk |
Online Training | dotdigital EMEA Limited No answers on this topic | Zendesk |
Implementation Rating | dotdigital EMEA Limited No answers on this topic | Zendesk |
Alternatives Considered | dotdigital EMEA Limited | Zendesk |
Return on Investment | dotdigital EMEA Limited | Zendesk |
ScreenShots | Zendesk Suite Screenshots |