Dropbox vs. Salesforce Agentforce Commerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox
Score 8.5 out of 10
N/A
Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.
$9.99
per month
Agentforce Commerce
Score 8.1 out of 10
N/A
Salesforce Agentforce Commerce (formerly Commerce Cloud, and Demandware before that) is a cloud-based eCommerce solution for enterprises with merchandising tools, such as sorting, filtering, and image zooming, allowing customers to browse products.
$4
per month
Pricing
DropboxSalesforce Agentforce Commerce
Editions & Modules
Plus
$9.99
per month
Essentials
$18
per month
Business
$20
per month per user
Business Plus
$26
per month per user
Basic
Free
No answers on this topic
Offerings
Pricing Offerings
DropboxAgentforce Commerce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
DropboxSalesforce Agentforce Commerce
Considered Both Products
Dropbox
Agentforce Commerce

No answer on this topic

Features
DropboxSalesforce Agentforce Commerce
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Dropbox
8.0
1336 Ratings
4% below category average
Salesforce Agentforce Commerce
-
Ratings
Versioning8.11110 Ratings00 Ratings
Video files7.91092 Ratings00 Ratings
Audio files8.2988 Ratings00 Ratings
Document collaboration7.81162 Ratings00 Ratings
Access control8.41234 Ratings00 Ratings
File search7.61280 Ratings00 Ratings
Device sync8.31230 Ratings00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Dropbox
8.5
1265 Ratings
1% below category average
Salesforce Agentforce Commerce
-
Ratings
User and role management8.41130 Ratings00 Ratings
File organization8.41246 Ratings00 Ratings
Device management8.61110 Ratings00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Dropbox
8.3
1255 Ratings
4% below category average
Salesforce Agentforce Commerce
-
Ratings
Performance7.81244 Ratings00 Ratings
Reliability8.91251 Ratings00 Ratings
Storage Reports8.2954 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Dropbox
-
Ratings
Salesforce Agentforce Commerce
8.7
44 Ratings
11% above category average
Product catalog & listings00 Ratings9.139 Ratings
Product management00 Ratings9.239 Ratings
Bulk product upload00 Ratings7.938 Ratings
Branding00 Ratings8.739 Ratings
Mobile storefront00 Ratings8.935 Ratings
Product variations00 Ratings9.041 Ratings
Website integration00 Ratings8.239 Ratings
Visual customization00 Ratings7.940 Ratings
CMS00 Ratings9.237 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Dropbox
-
Ratings
Salesforce Agentforce Commerce
8.6
34 Ratings
12% above category average
Abandoned cart recovery00 Ratings8.528 Ratings
Checkout user experience00 Ratings8.834 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Dropbox
-
Ratings
Salesforce Agentforce Commerce
9.0
33 Ratings
8% above category average
eCommerce security00 Ratings9.033 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Dropbox
-
Ratings
Salesforce Agentforce Commerce
8.1
38 Ratings
5% above category average
Promotions & discounts00 Ratings8.436 Ratings
Personalized recommendations00 Ratings7.938 Ratings
SEO00 Ratings7.933 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Dropbox
-
Ratings
Salesforce Agentforce Commerce
9.0
41 Ratings
12% above category average
Multi-site management00 Ratings8.935 Ratings
Order processing00 Ratings8.738 Ratings
Inventory management00 Ratings8.937 Ratings
Shipping00 Ratings9.330 Ratings
Custom functionality00 Ratings9.138 Ratings
Best Alternatives
DropboxSalesforce Agentforce Commerce
Small Businesses
SugarSync
SugarSync
Score 4.2 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.4 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DropboxSalesforce Agentforce Commerce
Likelihood to Recommend
8.6
(1348 ratings)
8.5
(55 ratings)
Likelihood to Renew
8.1
(41 ratings)
7.8
(11 ratings)
Usability
8.1
(496 ratings)
9.0
(11 ratings)
Availability
6.8
(3 ratings)
8.0
(1 ratings)
Performance
6.0
(8 ratings)
9.0
(1 ratings)
Support Rating
6.6
(38 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
7.5
(4 ratings)
8.0
(2 ratings)
Configurability
6.4
(1 ratings)
-
(0 ratings)
Product Scalability
6.6
(4 ratings)
-
(0 ratings)
User Testimonials
DropboxSalesforce Agentforce Commerce
Likelihood to Recommend
Dropbox
Let me describe a scenario that happened recently in our organization's marketing team storing thousands of images videos and pdfs and Dropbox is done a great perfomer in this situation by the product features which is very helpful for the team, such as smart sync reduces disc usage, preview support for many media formats & Integrate with Adobe Creative Cloud.
Read full review
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Pros
Dropbox
  • I can share projects I need feedback on.
  • I can make projects available to editors so that they can do their work.
  • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
  • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
Read full review
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review
Cons
Dropbox
  • I’d like to be able to hover over an image/document and have it expand/enlarge without actually opening it
  • I’d love to see a carousel that lets me thumb through more quickly
  • I’m almost always in thumbnail view. I’d like to see them re-organize automatically when something is moved or deleted instead of leaving an empty space.
  • AI options for photo editing.
  • Easier pdf markups
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
Dropbox
Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
Read full review
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
Dropbox
It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
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Salesforce
The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.
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Reliability and Availability
Dropbox
I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
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Salesforce
We have only had one instance where the platform went down in the time we have been using it.
Read full review
Performance
Dropbox
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
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Salesforce
No answers on this topic
Support Rating
Dropbox
They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
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Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
Dropbox
The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
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Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Online Training
Dropbox
I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
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Salesforce
No answers on this topic
Implementation Rating
Dropbox
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
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Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
Dropbox
I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
Read full review
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Contract Terms and Pricing Model
Dropbox
I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
Read full review
Salesforce
No answers on this topic
Scalability
Dropbox
It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
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Salesforce
No answers on this topic
Professional Services
Dropbox
Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
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Salesforce
No answers on this topic
Return on Investment
Dropbox
  • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
  • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
Read full review
ScreenShots

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.