Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.
$0
per synthetic request
TeleMate
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. TeleMate has provided vendor-agnostic full-stack UC&C visibility and monitoring for 35 years. They company states they have worked with multiple industries, vendors, and business environments to help customers overcome unique communication observability challenges.
Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly. For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side
We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.
Dynatrace does not monitor easily on a C-based application.
The way DPGR is addressed by Dynatrace is not very complete, and not clear. One thing is to mask the IP and request attributes but is not enough, the replay session feature is great but raises serious questions about user tracking.
We have already renewed our purchase with the company. They make it easy for us to get a temporary license for our contingency site that is only used for testing twice a year. We are expanding our license with for this tool. We find it very useful and will renew it again.
Dynatrace is great to use once you understand how to use it correctly and get used to the layout of it. While I do not actively use it every day, whenever I do use it, I do have to get refamiliarized with it. However, once you have your dashboards setup correctly with the data that you want to see when you first login to Dynatrace, it's amazing.
Given that Dynatrace has become an informal industry standard, the plethora of information available on forums is massive. Most problems or roadblocks you come across are most likely (almost certainly, in fact) already solved and solutions available on these forums. The tech support at Dynatrace is also quite good, with prompt and knowledgeable people at their end.
Synthetic Monitoring automatically does what other products do only through the use of other tools or through the development of user applications that still have a high cost of maintenance. The other products are not immediately usable and require many customizations. Through the use of configuration automatisms, you can be immediately operational and, in our case, we detected several imperfections in the applications.
We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more
Information collected is used to justify staffing needs
When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller
