Likelihood to Recommend Well suited for the owner's side of managing multiple projects as it allows for all aspects of a project from development to closeout to be managed on one platform. Not as appropriate for a general contractor as there is better software out there. e-Builder's app is not as effective as others.
Read full review Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review Pros Provide a document structure that is easy to navigate. All documents, even within a process, are stored in the document structure and easily accessed by those with the correct permissions. Scheduling, especially with the new module is easy. It is helpful with a large organization where many hands touch projects to be able to forecast workloads (we have an in house engineering team who reviews all projects during their design phase) Allows for easy interface with contractors and makes the submittal process more straightforward. Read full review We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat. Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work. We can create many channels and be more efficient, we enhance the internal productivity of each department. Read full review Cons The restrictions in formatting, and sorting of information rendered, in a way, affects the reporting output. At certain times of day, e-Builder traffic causes the loading of filtered searches to take a while. This is probably common regardless of the site or software used. More complicated reporting has some limitation, though the program is highly efficient in assisting with simple format reports. Read full review Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted) The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart Read full review Likelihood to Renew Because again, one of our biggest clients entrusts E-builder to work with their systems. And its functions work for us as well.
Read full review Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review Usability Simple, because have a used it for the past two years, so i'm very familiar with the particular aspects of its program that I need to accomplish my tasks.
Read full review It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review Support Rating Again, because our technical support is great. He doesn't always answer the phone but he definitely responds to emails fairly quickly. In addition, I like that he actually resolves an issue and I have yet to encounter the same issue twice. Actually, I haven't encountered many issues at all in the two years I have used the software.
Read full review We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review Implementation Rating 1. Set up the time to get training on the sytem before you go all in.
2. Listen, ask questions and actually practice using the tools and features while in class. It helps tremendously with becoming comfortable and remembering how things work.
3. Don't be afraid to mess up. They are helpful and will help resolve your issue in a timely manner
Read full review This went as expected. No surprises or major hurdles.
Read full review Alternatives Considered We have not compared other plans since the boss prefers this program from personal experience. But from using this program for 2 years I can see why we don't need to compare. Why fix something that isn't broken? It gets the job done, yes we might run into some issues but I feel like with all companies that can happen
Read full review Before Mattermost, we used Stride first, and then
Slack as our communication platform. Stride got discontinued so it is not comparable, but
Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on
Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using
Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review Return on Investment Has added extra steps to processes that were previously easier. And I work for a university that complicates everything Has more than cut in half the time it takes to generate reports about project status Has made project management more efficient Read full review Very high performing data migration functions and easy to navigate. Creating analytics on multiple big data is a very simple and reliable report with multiple benefits. Collaboration is effective, and easy project documentation. Lead generation is excellent and easy on access control management. Read full review ScreenShots