Echometer vs. SnapSurveys

I think Echometer is perfect for anyone who wants to bring better structure, accountability, and historical tracking to their retros. Anyone who wants to convert feedback into action items and track progress between retros will be particularly suited for Echometer. This is also a great tool for someone trying to figure out how to run retros, as it provides structures and lots of presets to try out!

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.

• Collecting feedback via survey prior to our retros
• Real-time feedback collection during our retros
• Easy to review feedback and prioritize
• Historical views of trends over time

• The training helped me to customize surveys for the different departments that the office of IR served.
• Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
• Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
• Snaps customer service reps were always willing to help.

Incentivized

• It would be nice to treat action items as more of a checklist
• We occasionally have issues with participants dropping and re-joining

• Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.

The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?

It took just one retro to explore the UI and figure out what features and functionality are available, and to understand how to run retros in the platform! I always prefer to try something out in order to learn it, and this platform was easy to understand. The survey collection is especially intuitive and easy to follow, and makes it as easy as possible to collect team feedback!

I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.

Incentivized

Figma provided us with a basic whiteboard to collect team feedback asynchronously and all in one place, but we specifically wanted to be able to collect anonymous feedback and also collect feedback via surveys prior to our Retros. Echometer provided both of those functionalities, while still giving us the collaborative structure we needed around our review time!

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.

Incentivized

• This has helped us surface feedback quicker and track response
• Team alignment around changes we want to see has been faster
• We've seen so many great suggestions we wouldn't have otherwise

• Using a professional survey package enhances my reputation as a research professional.
• I have been able to use the software's functionality to exceed my clients expectations.