4 Ratings
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Score 9.2 out of 100
9 Ratings
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Score 4.8 out of 100

Likelihood to Recommend

ECI e-automate

ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.
Eric Jurin | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
Kurt Johansen | TrustRadius Reviewer

Pros

ECI e-automate

  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
Dale Bradford | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Color coding different accounts or data fields.
  • Ability to see travel time and not just distance.
  • Lots of data fields to pull from - big recent improvement.
Edward Phillips | TrustRadius Reviewer

Cons

ECI e-automate

  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
Eric Jurin | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • Clear communication on expectations and delivery of product.
  • Clean pricing structure and development costs.
  • Ongoing support during deployment and integration.
Kurt Johansen | TrustRadius Reviewer

Usability

ECI e-automate

No score
No answers yet
No answers on this topic

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 5.0
Based on 1 answer
Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
Kurt Johansen | TrustRadius Reviewer

Support Rating

ECI e-automate

ECI e-automate 7.0
Based on 1 answer
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
Eric Jurin | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

Salesforce Maps (formerly MapAnything) 1.0
Based on 1 answer
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
Kurt Johansen | TrustRadius Reviewer

Alternatives Considered

ECI e-automate

Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
Dale Bradford | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Edward Phillips | TrustRadius Reviewer

Return on Investment

ECI e-automate

  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
Dale Bradford | TrustRadius Reviewer

Salesforce Maps (formerly MapAnything)

  • For the first time, we were able to see donors on a map which was life-changing.
  • Its allowed us to target donors on trips and other email campaigns when we haven’t been able to before.
Edward Phillips | TrustRadius Reviewer

Pricing Details

ECI e-automate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ECI e-automate Editions & Modules

Additional Pricing Details

Salesforce Maps (formerly MapAnything)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Maps (formerly MapAnything) Editions & Modules

Edition
Winter 2017 / 10.4.6$301
  1. per user / month
Additional Pricing Details

Add comparison