Red Falcon vs. StarShip

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

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The support was not up to standards and they did not handle updates well. They did improve somewhat however it still lacks a sense of individualized attention. There were many issues getting the weights from the scales, so much so that we had to use our ERP system to get the weight and then map it into StarShip.

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• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

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• Rate shopping
• Hazmat shipping
• Multi-Carrier support

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• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

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• Customer Support
• speed
• system stability

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I feel there is a lot of clicking around to get what you need.

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While it handles hazmat the overall package feels clunky and the support system could use some more attention. I can't say if they have fixed the scale reading issues, since we stopped using that feature. The endpoints have to be updated frequently and the service mode for the endpoints has it challenges

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Support is great at taking care of our questions and issues.

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The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

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We selected StarShip because both ShipHawk and Acumatica did not offer hazmat shipping at that time. The only thing that made us choose StarShip was hazmat handling so there was nothing to compare it against.

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• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• we are able to ship hazmat
• a lot of down time in the beginning
• scale and weights issues

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info