What users are saying about
29 Ratings
15 Ratings
29 Ratings
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Score 8.3 out of 100
15 Ratings
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Score 7.2 out of 100

Attribute Ratings

  • Egencia is rated higher in 1 area: Likelihood to Recommend
  • TravelPerk is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.0

Egencia

70%
14 Ratings
6.3

TravelPerk

63%
8 Ratings

Usability

10.0

Egencia

100%
1 Rating

TravelPerk

N/A
0 Ratings

Support Rating

6.4

Egencia

64%
16 Ratings
10.0

TravelPerk

100%
2 Ratings

Online Training

10.0

Egencia

100%
1 Rating

TravelPerk

N/A
0 Ratings

Vendor post-sale

10.0

Egencia

100%
1 Rating

TravelPerk

N/A
0 Ratings

Vendor pre-sale

10.0

Egencia

100%
1 Rating

TravelPerk

N/A
0 Ratings

Likelihood to Recommend

Expedia Group

Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
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TravelPerk S.L.

Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.
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Pros

Expedia Group

  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
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TravelPerk S.L.

  • Very clean, attractive interface. TravelPerk is easy to use and looks great.
  • Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
  • You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.
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Cons

Expedia Group

  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
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TravelPerk S.L.

  • Truly awful customer service agents who are careless and make mistakes constantly
  • Inability to see other travelers on the App, even as an admin
  • AE does not escalate issues quickly or seriously enough
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Pricing Details

Egencia

Starting Price

Editions & Modules

Egencia editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TravelPerk

    Starting Price

    Editions & Modules

    TravelPerk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Expedia Group

      It is just so simple to use.
      Read full review

      TravelPerk S.L.

      No answers on this topic

      Support Rating

      Expedia Group

      When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
      Read full review

      TravelPerk S.L.

      Great customer service and the chat is wonderful. There is always someone connected.
      Read full review

      Online Training

      Expedia Group

      My training was over the phone with some trial and error.
      Read full review

      TravelPerk S.L.

      No answers on this topic

      Alternatives Considered

      Expedia Group

      It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
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      TravelPerk S.L.

      Travel Perk can be globally used from all of our Offices, worldwide, applying the same regulations and corporate Credit Cards. It searches for all Airlines and Hotels, listening results according to priorities and search metrics.
      Read full review

      Return on Investment

      Expedia Group

      • More efficient booking - save time.
      • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
      • All electronic - bookings all online so have easy access to all staff trips.
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      TravelPerk S.L.

      • Generally, there are cost savings available over other options.
      • Providing employees with autonomy frees up the management team from having to book and/or approve travel.
      Read full review

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