What users are saying about
22 Ratings
8 Ratings
22 Ratings
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Score 6.9 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Egencia

Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Patricia Davis | TrustRadius Reviewer

TravelPerk

TravelPerk works fine for what it is: allowing employees to book travel within budget without using their own credit cards. It would probably work very well for smaller to mid-sized companies, but may not be the best solution for very large companies that must organize extensive travel. For occasional and straightforward trips that are unlikely to change, it provides a relatively painless experience.
Anonymous | TrustRadius Reviewer

Pros

Egencia

  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
Chase Palmer, CISSP | TrustRadius Reviewer

TravelPerk

  • User friendly.
  • Great customer support and the chat works well.
  • I like that we receive an invoice at the end of the month and not automatic debit from the credit card.
Anonymous | TrustRadius Reviewer

Cons

Egencia

  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
Jessica Fish | TrustRadius Reviewer

TravelPerk

  • I did not find any.
Anonymous | TrustRadius Reviewer

Usability

Egencia

Egencia 10.0
Based on 1 answer
It is just so simple to use.
Trish Kootstra | TrustRadius Reviewer

TravelPerk

No score
No answers yet
No answers on this topic

Support Rating

Egencia

Egencia 6.4
Based on 14 answers
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
Anonymous | TrustRadius Reviewer

TravelPerk

TravelPerk 10.0
Based on 1 answer
Great customer service and the chat is wonderful. There is always someone connected.
Anonymous | TrustRadius Reviewer

Online Training

Egencia

Egencia 10.0
Based on 1 answer
My training was over the phone with some trial and error.
Trish Kootstra | TrustRadius Reviewer

TravelPerk

No score
No answers yet
No answers on this topic

Alternatives Considered

Egencia

It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Erica Marois | TrustRadius Reviewer

TravelPerk

We chose TravelPerk for its integration with Expensive, which we no longer use.
Anonymous | TrustRadius Reviewer

Return on Investment

Egencia

  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
Anonymous | TrustRadius Reviewer

TravelPerk

  • Saves the HR and events team time: employees can book their travel by themselves
  • Saves the finance team time: employees book travel using the corporate card, so they don't need to be reimbursed
  • Efficient documentation: it's very easy to see and manage employees' trip info and receipts in one place, which helps with accounting
Anonymous | TrustRadius Reviewer

Pricing Details

Egencia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TravelPerk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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