What users are saying about
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Top Rated
78 Ratings
3 Ratings

Certify, by Emburse

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Top Rated
78 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

Certify, by Emburse

Certify is excellent as a platform. It allows for integrations with common systems like Amtrav and can be used for more than simple expense reporting. It is excellent for the small to medium business market and handles most things very well. Beware if integrations break as it is difficult to get support on the platform itself.
Tristan Dobbs | TrustRadius Reviewer

Zoho Expense

Setting aside the minor inconvenience regarding the Chart of Accounts, the rest of the program is 100% accurate, 100% of the time. I have had zero downtime with this program and trust the information to be consistently accurate.
Margaret Wood | TrustRadius Reviewer

Pros

Certify, by Emburse

  • Customer service/support: They have an incredible team. We are fans of the chat option and 99.9% of the time our issues are solved within a 5-minute window.
  • Listening to customers: they are always looking for ways to improve their product. They have free conferences sprinkled around various cities. They are worth trending. They provide "what's new in Certify" as well as round-table discussions specifically addressing how their customers are using the product and what they have learned along the way.
  • Keeping their product up to date: Certify takes back various suggestions from the conference to enhance their product. I have been at every conference they have had and have actually seen customer suggestions get implemented into the program.
Anonymous | TrustRadius Reviewer

Zoho Expense

  • The program will notify users if they have entered a duplicate charge.
  • Once the end-users understood that receipts were mandatory, attaching those receipts has become second-nature. The app makes it very easy to do so.
Margaret Wood | TrustRadius Reviewer

Cons

Certify, by Emburse

  • The ability to add a receipt after a report has been submitted would be helpful. This would simplify processing as opposed to disapproving the report and sending it back to the user for correction and re-submission.
  • Though not a fault of Certify, our users drive multiple destinations every day, rather than occasional trips from city A to city B. Therefore, capturing mileage is a time-consuming process for our users.
Anonymous | TrustRadius Reviewer

Zoho Expense

  • One of the biggest annoyances is that when I upload a file to QuickBooks, the entire Chart of Accounts is the uploaded from QuickBooks back into Zoho. I am constantly cleaning the Active List up. I have applied all the "fixes" from their IT dept, but this is a recurring occurrence.
Margaret Wood | TrustRadius Reviewer

Usability

Certify, by Emburse

Certify, by Emburse 8.2
Based on 37 answers
I am very used to Certify's components. But some users that I manage still have a hard time fixing their expense reports no matter how many times I try to teach them. The Editing expense Report and Adding Expense Report option sometimes gets confusing and causes some employees to enter transactions twice. There should be a better layout to make it easier for them to edit and finish their expense reports. I try to teach Certify as much as I can, but the usability should be a bit easier so it is less confusing.
Anonymous | TrustRadius Reviewer

Zoho Expense

No score
No answers yet
No answers on this topic

Support Rating

Certify, by Emburse

Certify, by Emburse 9.1
Based on 2 answers
I always get an English speaking person very quickly on the phone.
Brad Nicholson | TrustRadius Reviewer

Zoho Expense

Zoho Expense 9.0
Based on 1 answer
The only reason I give Zoho a 9 is because of the issue with the Chart of Accounts skewing every time I export/import. I believe this is due to the fact that I use sub-accounts and Zoho cannot differentiate. Still hoping. :)
Margaret Wood | TrustRadius Reviewer

Alternatives Considered

Certify, by Emburse

I have only discussed the comparison of Certify to Concur by users, and our users seem to be happier with Certify. I have not had much experience with T&E expense software. Therefore, when I started using Certify, I expected to have problems, but with Certify's help desk and Online support, I did fine.
Linda Lavella | TrustRadius Reviewer

Zoho Expense

No answers on this topic

Return on Investment

Certify, by Emburse

  • Saves time as compared to a paper expense tracking process, but isn’t as efficient as some competitors. ROI is entirely dependent on what method your organization used previously.
  • Allows for a clean expense report workflow. Receipts easily flow from the submitter to the approver and to accounting. It eliminates some potential errors that may occur in a more manual process.
Anonymous | TrustRadius Reviewer

Zoho Expense

  • Expense reporting was a nightmare during the first year in our office. I was looking for a program that was user-friendly, affordable, accurate, and most of all -- integrated with QuickBooks Desktop. Zoho does all that. They also have a full suite of other apps that are able to be integrated.
Margaret Wood | TrustRadius Reviewer

Screenshots

Pricing Details

Certify, by Emburse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$8*

* Expense report

Zoho Expense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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