eStreamDesk vs. Jira Service Management

eStreamDesk with its self-service support creates an information-rich knowledge base that allows customers to get the crucial information they need at the moment which saves time by avoiding answering the same questions over and over again, with the option of a custom automation engine of workflow rules enables the ability to automate escalation of support tickets, email notifications and more leading to excellent and indisputable customer service.

It will be well suite for large Organization where many team members involved from various Geographical location's in a single project or program as that would help greatly with this Agile Project Management tool. And, its may not be the right option for small organizations and also less of the need for co-located teams as well.

Incentivized

• Live-chat.
• Outstanding customer service from a ticket tracking service.
• Simple and very easy to use.

Incentivized

• Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc)
• Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow
• Allow multiple different entry points and work flows for as many different needs your teams / company have

• No complaints - it does what it is expected to do at a very reasonable price.

• Navigating through issues outside of a kan ban board can be confusing and task heavy.
• It's easy to clutter up the tool. It could use some easy clean up capabilities.
• User interface is decent, but could use work to make it more intuitive.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.

I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.

Incentivized

Being able to serve our customers in real-time without setbacks or limitations has always been our mission and thanks to eStreamDesk we have achieved it, a help desk service that provides wonderful tools to achieve customer satisfaction at any time, it is a solution that works perfectly providing benefits, time and expense savings, increased productivity and confidence. It is the best.

Zendesk is a similar ticketing system that our organization used before JIRA Service Desk. The main drawback of Zendesk was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself. Zendesk does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that Zendesk could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other Atlassian Suite products that we use on a day to day basis.

Incentivized

• eStreamDesk is a help desk service in the cloud that has given us immediate results, increasing effectiveness when offering immediate and secure service to our clients, with immediate responses and truthful information.
• A powerful solution that has had a positive impact because it is a bold, secure and flexible tool, we have increased productivity and our clients feel pleased with the service, they no longer have to waste time and they feel valued.

• It is definitely cheaper than Salesforce
• It allows the IT service desk to be more organized and respond more quickly to tickets, which can save time for both agent and requester.
• Some things are "not quite there" developmentally, so this means that internal IT will need to spend more time developing and testing the product.

Incentivized