eStreamDesk vs. Kustomer
eStreamDesk vs. Kustomer
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
eStreamDesk | N/A | eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. | N/A | |
Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
eStreamDesk | Kustomer | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time. | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
More Pricing Information |
eStreamDesk | Kustomer | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
eStreamDesk | Kustomer | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Multi-Channel Help |
| |||||||||||||||||||||
Self Help Community |
|
eStreamDesk | Kustomer | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eStreamDesk | Kustomer | |
---|---|---|
Likelihood to Recommend | 10.0 (2 ratings) | 9.0 (38 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 7.9 (2 ratings) |
Usability | - (0 ratings) | 8.4 (4 ratings) |
Availability | - (0 ratings) | 9.1 (2 ratings) |
Performance | - (0 ratings) | 6.4 (2 ratings) |
Support Rating | - (0 ratings) | 9.9 (7 ratings) |
In-Person Training | - (0 ratings) | 7.6 (2 ratings) |
Online Training | - (0 ratings) | 8.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.9 (2 ratings) |
Configurability | - (0 ratings) | 7.9 (2 ratings) |
Ease of integration | - (0 ratings) | 7.2 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.7 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (2 ratings) |
eStreamDesk | Kustomer | |
---|---|---|
Likelihood to Recommend | eStreamDesk | Kustomer, LLC |
Pros | eStreamDesk | Kustomer, LLC |
Cons | eStreamDesk | Kustomer, LLC |
Likelihood to Renew | eStreamDesk | Kustomer, LLC |
Usability | eStreamDesk No answers on this topic | Kustomer, LLC |
Reliability and Availability | eStreamDesk No answers on this topic | Kustomer, LLC |
Performance | eStreamDesk No answers on this topic | Kustomer, LLC |
Support Rating | eStreamDesk No answers on this topic | Kustomer, LLC |
In-Person Training | eStreamDesk No answers on this topic | Kustomer, LLC |
Online Training | eStreamDesk No answers on this topic | Kustomer, LLC |
Implementation Rating | eStreamDesk No answers on this topic | Kustomer, LLC |
Alternatives Considered | eStreamDesk | Kustomer, LLC |
Scalability | eStreamDesk No answers on this topic | Kustomer, LLC |
Return on Investment | eStreamDesk No answers on this topic | Kustomer, LLC |
ScreenShots | Kustomer Screenshots |