Likelihood to Recommend We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin. A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
Read full review Well suited for customization of gamification. It gets beyond basic off-the-shelf gamification most app providers have. The admin dashboard is easy to use. We would like to be able to copy the framework of the site over at a reduced cost, and not pay as much for the 2nd and 3rd instance. Pricing for volume had to be negotiated and isn't standard operating procedure.
Read full review Pros Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.) Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees) Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events Read full review Customizable Programming to meet our needs Onsite support Read full review Cons I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design. I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder. Other than those two things, I think Eventbrite does exactly what it needs to do. Read full review Live chat from the admin dashboard, 24/7 Development checklist/process outline and milestones Read full review Likelihood to Renew Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.
Read full review Usability Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).
Read full review Support Rating I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.
Read full review Great account management. Trust. In our 3rd year now, working with the same account manager helps us not re-invent the wheel each year. Other regional sales kick-offs were told of this gamification and they've since adopted Meeting Play.
Read full review Implementation Rating Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.
Read full review Alternatives Considered My "go to" for event registration has always been
Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use
Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.
Read full review Meeting Play is well beyond
SurveyMonkey if you use customizable programming mode.
Read full review Return on Investment A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing. For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management. Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees. Read full review Major increase in attendee engagement. Increase in survey responses. Read full review ScreenShots