Everhour is a time tracker equipped with project & team management features. Everhour integrates with project management apps so users can track time on tasks right from its interface: Asana, Basecamp, Trello, Jira, ClickUp, Basecamp, Notion, Todoist, GitHub, GitLab, etc. Its time tracking features provide options for timekeeping and time management. It helps to facilitate a team's time tracking experience by adding reminders, auto stop timers, start and stop timers, and…
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ServiceTitan
Score 6.9 out of 10
N/A
ServiceTitan is a cloud-based field
service management solution. The platform includes CRM, intelligent dispatch,
comprehensive reporting, marketing management tools, mobile connectivity for
field techs, and QuickBooks integration.
The platform's core product offers
advanced job booking, drag and drop dispatch board, communication with
technicians via integrated texting, email and calls, and advanced reporting.
The technician mobile solution allows for paperless invoicing, virtual…
Everhour is useful in every environment where you need the measure of time for certain tasks. In most cases, this could be project management but it could also include trips or travels, conferences, congresses, or several other things that you need to take control of the time used. Its less appropriate if you are going to measure things in weeks or days, it's better to measure smaller pieces of time like minutes of hours, so you could have a more useful metrics to work with.
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
It has a genius dashboard with all real-time traffic information of all team members. It is a very useful tool as well to track efficiency for both in-house and remote team members
It has well-done integration with Asana (and other task-managers) which allows you to track time on tasks without switching between apps or tools which it truly awesome
It has a scheduling tool which allows you to plan long term traffic of all your team members by using Asana projects and tasks so there is no need to copy and paste the same story points between different systems
It has flexible reporting system which allows you to build very custom project time tracking report based on your needs (any field or table type can be customized and you wish)
Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
I'd like to see a bit more control over user permissions and/or roles. Perhaps the ability to create a custom user role (e.g., allow users to see their own rate and pull reports accordingly).
A global place to set project rate to avoid having to enter it for every project. All of our team members & projects are billed at the same rate regardless of who works on it (some clients receive a discount, but that could continue to be managed within their client profile). This would also eliminate the need to display average combined rates for projects on invoices (which sometimes results in a weird decimal calculation for the rate, even when all team members and projects are currently entered using the same rate).
Add an offline functionality for use when internet is not available (e.g., when traveling, remote workers, etc) or desktop app that syncs upon reconnection
We'd like to be able to text estimates (currently, email is the only function)
We'd like to have audit trails on Customer and Location records (currently only at the job level)
We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
In the almost 2 1/2 years we have had to contact support 1 time and it really was for a feature request. Their support team responded quickly and told us that the feature was going to be added in the next few months. We have had no support issues ever. I have never had a time tracking solution that has had no issues until Everhour.
Toggl was extremely user-unfriendly and had not an integration with Asana (one of our favourite tools). The interface was not easy to use, it was a non-intuitive tool and did not allow us to track time as clearly as Everhour. We used Toggl just for days simultaneously we were testing Everhour and gave up the use very fast.
autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
Transparency in effort spent and the ability to easily track the team activity gives the power to whoever is managing the effort to track effort against budget, and if a yellow or red alert must be raised.
It is fairly easy to invoice customers, as efforts spent on features or projects can be easily viewed.
