EZ Texting vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EZ Texting
Score 8.9 out of 10
N/A
Since 2004, EZ Texting has provided businesses and organizations with a way to start text marketing — and features and integrations to keep conversations going. A simple interface, customizable templates, and generative AI assistance, help businesses to craft compelling messages that resonate with their audience. Effective communication is key to the success of any business. With consumers constantly on the go and bombarded with information, reaching them through traditional…
$25
per month
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
EZ TextingSmart Communications SmartCOMM
Editions & Modules
Launch
$25
per month
Boost
$75
per month
Scale
$125
per month
Enterprise
$3,000
per month
No answers on this topic
Offerings
Pricing Offerings
EZ TextingSmartCOMM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsLAUNCH PLAN: Recommended for up to 500 contacts. Local EZ Textable Number. Max Speed: up to 500/day. Cost Per Msg:$0.030. Delivery Rate: 95% Includes 500 free msg/mo or 6k annually. BOOST PLAN: Recommended for 501-2,000 contacts. Local EZ High-Volume Number. Max Speed: up to 2,000/day. Cost Per Msg: $0.025. Delivery Rate: 95% Includes 500 free msg/mo or 6k annually. SCALE PLAN: Recommended for 2,000-50,000 contacts. Local EZ High-Volume, High-Speed Number. Max Speed: up to 50,000/day. Cost Per Msg: $0.020. Delivery Rate: 95%. Includes 500 free msg/mo or 6k annually. ENTERPRISE PLAN: Recommended for 50,000+ contacts. This Plan offers. Dedicated Short Codes. Max Speed: up to 1 MM/day. Cost Per Msg: $0.010. Delivery Rate: 99%. Includes 200k msg/mo. Pricing information for EZ Texting is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase EZ Texting must be conducted with the seller. Included in All Plans: Unlimited: Incoming Messages, Contacts, Keywords & Two-Way Texting. New Features: Realize ROI faster with AI Compose & Team Inbox with AI Reply. Live Support Chat: Monday-Friday 8am-8pm ET and Saturday-Sunday 9am-5pm ET. Growth Tools: QR Codes, Keywords & Signup Forms. MMS Edge: Millions of Images & Image Editing Tool Powered by Shutterstock. CRM-Lite: Upload, Management, Groups & Personalization.
More Pricing Information
Community Pulse
EZ TextingSmart Communications SmartCOMM
Top Pros

No answers on this topic

Top Cons
Best Alternatives
EZ TextingSmart Communications SmartCOMM
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EZ Texting
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Score 8.9 out of 10
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
EZ TextingSmart Communications SmartCOMM
Likelihood to Recommend
8.8
(236 ratings)
9.0
(2 ratings)
Likelihood to Renew
8.4
(11 ratings)
-
(0 ratings)
Usability
8.7
(75 ratings)
-
(0 ratings)
Availability
8.0
(2 ratings)
-
(0 ratings)
Performance
8.0
(2 ratings)
-
(0 ratings)
Support Rating
7.2
(112 ratings)
-
(0 ratings)
Implementation Rating
8.2
(4 ratings)
-
(0 ratings)
Configurability
7.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.5
(5 ratings)
-
(0 ratings)
Product Scalability
7.0
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
EZ TextingSmart Communications SmartCOMM
Likelihood to Recommend
CallFire
We've found that our employees are way more engaged with company communication by text over email. We send out notices for company-wide Zoom/Teams meetings and have increased our participation by 50%. Link tracking in text messaging similar to what is available with email services like HubSpot is extremely valuable, which helps us learn what works well. We can send messages that disperse important announcements of upcoming deadlines, new employee opportunities (professional development), and timely job site information such as weather related closures.
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Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
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Pros
CallFire
  • Easy to use web interface.
  • The ability to set up our main business phone to receive texts is fantastic.
  • There are an abundance of features we haven't even explored yet but look forward to doing so!
  • The mobile app is great alternative when a desktop or laptop isn't available.
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Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
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Cons
CallFire
  • Texts should sync between multiple devices. We cannot all reply to patient texts to share the work load because we don't know if another employee has already responded. It just doesn't show up. If we answer on our phone via the app, the desktop doesn't update with the reply. So we have to look back and forth between any of the devices used to reply to determine which patients have already received a reply, etc.
  • We could really use an "out of office" automatic reply. We had a company retreat to Cancun and hated having to text all weekend with patients, when it would have been much more relaxing to know that they could get an automatic reply that we would be back in the office on Monday.
  • Patients accidentally unsubscribe from us often because they text things that sound like "remove from list" etc. For example, when patients ask us to cancel their appointment.
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Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
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Likelihood to Renew
CallFire
We're excited about EZ Texting and what it does for us. We want to get more into automation with campaigns dealing directly with web sales so a more robust solution will likely leave EZ Texting as our event activation partner and only be used during select times of the year.
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Smart Communications
No answers on this topic
Usability
CallFire
Very easy dashboard to use, but with several options for reports and channeling of text messages. Automatic purchases of credits when the credits run low - no worry about a missed campaign because I did not buy more credits. Simple and straightforward message entry.
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Smart Communications
No answers on this topic
Reliability and Availability
CallFire
We have never needed to use the system and it be unavailable. They seem to schedule their server maintenance perfectly (at least for us!).
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Smart Communications
No answers on this topic
Performance
CallFire
Your internet connection/speed is the only limiting factor. EZ Texting's pages are optimized to load quickly and do so.
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Smart Communications
No answers on this topic
Support Rating
CallFire
The tech support at EZ Texting is amazing. They are there all the time and are available to chat or to talk on the phone. They are all very friendly individuals who have a very calming tone and will make sure that you walk away satisfied. They are very professional.
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Smart Communications
No answers on this topic
Implementation Rating
CallFire
The most important aspect of implementation was selecting a valuable keyword. When we first started using EZ Texting, we were able to grab a simple, easy word to use to connect people to our texts. That proved invaluable in our marketing and selling people on using the service. If we didn't have a good word, I would imagine it wouldn't have been as successful.
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Smart Communications
No answers on this topic
Alternatives Considered
CallFire
EZ Texting has a much better user interface and better support. At first I wanted to "pay as you go" so switched from EZ Texting to BulkSMS. BIG MISTAKE. After 2 hours of banging my head against the wall, I went straight back to EZ Texting and paid the little extra monthly and it was like light from Heaven shined down upon me
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Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
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Scalability
CallFire
We have never had a problem with the system NOT sending out our message.
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Smart Communications
No answers on this topic
Return on Investment
CallFire
  • Using EZ Texting to remind our drivers to do their safety training each month has increased participation in the training program by 47% over the last year.
  • Drivers have communicated that they feel they are more heard due to the reply to the message feature on each text we send out and the manner in which we address any concerns. They may have been hesitant to call into the office in the past about issues but now they are comfortable sending a text.
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Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
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ScreenShots

EZ Texting Screenshots

Screenshot of DashboardScreenshot of Sending a MessageScreenshot of Delivery ReportScreenshot of Contact ManagementScreenshot of Media Library and Image Editor