EZ Texting is a great tool for engaging both prospective and existing customers.
March 31, 2025

EZ Texting is a great tool for engaging both prospective and existing customers.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use EZ Texting to connect with leads and customers alike. Its standout advantage is that, unlike email, texting bypasses the spam folder issue. While some marketing emails land in primary inboxes and others get filtered into spam, texts sent via EZ Texting reach their recipients about 98% of the time, assuming the phone number isn’t a landline, disconnected, or invalid. By using text messages, we avoid the email spam barrier and successfully reach our audience, contributing to better communication with customers and prospects. We send regular messages via ez texting to our contacts, which allows us to see who is interested in hearing from our organization.

Pros

  • I appreciate the detailed delivery reports.
  • The support team’s quick responses are appreciated.
  • The automation feature is incredibly handy for instantly messaging leads right after they sign up.
  • The onboarding process is straightforward.
  • Genuine customer inquiries show up in the inbox, organizing important messages in one place.
  • You can avoid the email spam folder by using ez texting!
  • Opt-outs resolve themselves.

Cons

  • The credit pricing system can be confusing when comparing different plans.
  • The email and mobile app notifications can be streamlined. They alert you about both opt-outs and regular messages, like customer questions. Ideally, the notifications should only show regular messages, and the opt-outs should resolve themselves in the background.
  • We would appreciate a simple, easy way to compare pricing plans based on potential usage amounts. The credits can make it feel like you have to run a calculation and go through a multi-step formula to figure out what you will pay for the software each month.
  • Generates at least 2 - 5 customer inquiries each time we send a text message to our list.
  • Provides up 97% delivery rates at least 99% of the time.
  • Support representatives typically get back to you in 24 - 48 hours.
  • I have been using ez texting for over 5 years and it is tremendous.
  • Has been used to sell services ranging from $100 to $600+ in price.
Very user-friendly. Straightforward onboarding process. Great tool to see who received your message, if they responded to it, who clicked on what link in the text message, why delivery rates are the way they are, saves you from the email spam folder, gives you an understanding that your message did reach the intended individual even if they don't respond to you, is a very robust communication platform that is highly recommended.
We do not use the AI Compose feature.
The onboarding process for ez texting is more straightforward and less cumbersome than other texting options. Ez texting lets you know what documentation is needed, typical response times, what party you are waiting on (the phone carriers, for example), that you have to provide your privacy policy, and all the steps in the process.

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

It is great to reach people who have given you their phone numbers. You can connect with leads and customers, strengthening rapport and staying in touch with them. They work well with Facebook ads through the Zapier connection, allowing you to follow up with prospects. However, if a business cannot access its leads' phone numbers, the tool will not be of much use. I know of a senior care company that was in business for years but relied strongly on email marketing. They did not ask for their leads' phone numbers and, therefore, did not find EZ Texting useful. That is expected from a company that does not ask prospects for their phone numbers.

Comments

  • Kelly Key | TrustRadius Reviewer
    Kelly Key
    (Vendor Representative) commented a year ago
    Thank you so much for your thoughtful review. We are thrilled to hear that EZ Texting has become such a valuable tool for connecting with both leads and customers. It's great to know that you're seeing the benefits of high delivery rates, real-time communication, and the ability to cut through the noise of crowded email inboxes. Your feedback about the credit system and notifications is incredibly helpful. We understand how important clarity and simplicity are when it comes to pricing and alerts. Please know that your insights are being heard and factored into our ongoing improvements. Thanks again for recommending EZ Texting and for being such a valued part of our community.

More Reviews of EZ Texting

  1. Home
  2. Mobile Marketing Software
  3. EZ Texting Reviews
  4. User Review of EZ Texting