Great easy to use tool to send mass communication quickly
September 01, 2022

Great easy to use tool to send mass communication quickly

Stacy Medema | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

EZ Texting allows us a platform to communicate with our team members. We have 36 locations and most of our team members are not in front of their computers all day and are not the best at checking emails. By being able to text them we can communicate important information and know that it will be viewed.

Pros

  • Texting a large group
  • Creating subsets to text groups within a group
  • Easy to upload new employees
  • Easy to remove former employees

Cons

  • Easier way of uploading lists to already include them in sub groups
  • Sometimes character counts get confusing
  • Saves us time when sending messages
  • Helps better spread our message
  • Makes it easy to text out a link
It's extremely user friendly. I have taught multiple team members how to use it and they pick up quickly. It's easy to follow and easy to use right away. The only thing that can be confusing at first is learning to set up keywords but once I figured it out it was pretty easy!
We've been users of EZ Texting for so long it's hard to recall and the process has most likely changed in the 7-8 years we've been users. Any time I do need help they are very quick to respond and help so I imagine onboarding was similarly easy and helpful.

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

The easiest way to use EZ Texting is with a group of people with who you already have permission to text, IE employees. I wouldn't overdo it but it's great to have another way to communicate quickly and easily. While it works for non-employees, you'll have more hoops to jump through to comply with SPAM laws when texting. EZ Texting makes it easy though so don't be discouraged - any platform would have this issue. If you have a small enough team you might as well text the traditional way but if you need to text more than 10 people at once I recommend this!

Comments

  • Taylor Marsh | TrustRadius Reviewer
    Taylor Marsh
    (Vendor Representative) commented 2 years ago
    Stacy, Thank you so much for your review! We're so happy to hear that you enjoy EZ Texting and that we're able to help you all communicate with you team members! Thank you for trusting us with that communication and for recommending us to others! When it comes those spam laws, you're right, a lot of texting platforms can make it feel like you're jumping through hoops to send a message--and we can honestly say that our delivery throughput is superior to others because we've had a long standing healthy relationship with phone carriers and have a deep understanding of compliance regulations. We ensure that our users stay compliant by providing the SafeStop feature as well. Again, we appreciate your feedback! Sincerely, Taylor

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