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EZ Text provides easy solutions and low barrier to entry for small businesses.
March 31, 2024

EZ Text provides easy solutions and low barrier to entry for small businesses.

Jonathan Bochese | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use EZ Texting to keep our customers up to date on UI releases and new products. It is a great way to connect with customers because texting almost ensures they see your message. It's hard to get our customers' attention by email. They are busy and receive lots of emails from many other similar businesses. Texting allows us to stand out and ensures our customers are aware of the amazing things we are developing to help them.
  • Easy to use.
  • Simple set up.
  • Clear pricing model.
  • API with ConvertKit.
  • Allow edits to text campaigns.
  • Negative impact so far - just getting started. But I am optimistic that texting will result in a positive ROI.
I think it is straightforward to use. UX is always challenging, and the platform does an excellent job of making it easy enough to use. However, it's not 100% intuitive and takes just a bit of figuring out, so I gave it an 8 / 10. It's easy enough as is, but of course, it could always be better.
I have not used AI Compose. Maybe I should try it.
We chose EZ Texting over enterprise solutions because of it's ease of set up, ease of use, and low barrier to entry. We had discussions with other companies, and it seemed very complicated and would require a lot of set up on our end. We don't have a dedicated IT or marketing team. We are a small business. So those barriers were just too complicated and we decided to go with an easier solution.

Do you think EZ Texting delivers good value for the price?

Yes

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

Yes

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

Yes

I think EZ Texting is perfect for small businesses looking to get into using text campaigns. I may not recommend it for a larger enterprise with a large/capable IT and Marketing division because it does lack features that more dynamic options have - however, it can integrate with other platforms, so maybe larger companies would choose it, and I'm wrong. That said, the things that make it maybe not great for a larger enterprise make it great for small businesses and start-ups just getting into text. It's been a good solution for us after running into complex issues with other solutions that became a huge entry barrier.