Workato is a cloud or on-premise automation and integration platform with enterprise-grade
capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300
business applications and enables task automation across apps.
Fiorano would be a good choice for small-medium businesses that need integration capabilities with clients but don't want to carry the burden of an in-house development team. The software can be used by technical non-developers and the organization offers professional services to get you off the ground. For larger organizations that have an in-house development team and a wealth of internal resources, other "enterprise grade" middleware/ESB solutions may be more applicable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Fioranio's underlying design is very good. In the event of a sudden shutdown, it would - in theory - be able to recover messages that were in-flight.
The visual design surface is very appealing and provides a very quick and easy way to decipher data flows. It has a definite advantage over traditional develop and document processes where documentation tends to be out of date. With Fiorano, the flow is already visualized in a relatively easy to understand way.
One thing that Fiorano had over some competitors was connections into our AS400 data queues. Not all middleware solutions have that - which is a boon for organizations that still run an iSeries in the back-end.
The support people are generally very well educated and easy to get a hold of if you have a support agreement in place.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Fiorano scalability was a problem for us - specifically we were told about a limit of the number of components that could be run on a single server. This was not explained during the pre-sales and is a serious limitation of the platform.
Some of the components in Fiorano are just poorly implemented. For instance, we used the FTP component to download a large multi-GB file. Apparently, that component requires equal RAM to file size. So, if you download a 10GB file, you'll need at least 10GB of RAM to do so.
Stability was also problematic for us - some of the components or entire data flows would suddenly stop for no reason. At time they coudln't even be restarted and we were forced to restart the Fiorano service. Not an ideal situation to be in for mission critical data flows.
Consistency is a problem for the components in Fiorano. There are wide ranges of design variations in the UI between components. Even in the same component, it could be the case that you'd have to switch back to the "old" component UI to view certain important settings. This made development more difficult.
3rd party support doesn't exist - perhaps it isn't popular enough? There isn't a community supporting Fiorano which means that problems require you to go to a support person.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The sheer work Workato eliminates from people's daily jobs is simply a great contribution to people's productivity and a boost to capability. It actually strikes the balance between business and tech teams. It also reduces dependency on developers, and speeds up their delivery too. The only reason it's not a full 10/10 is for the price - it's a bit expensive for what we'd like, and their batch or high data volume processing can be improved.
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
We are evaluating options such as Apache Nifi as a possible replacement for our Fiorano data flows. We've also used PilotFish technologies that has been able to fit the same use cases as Fiorano (minus the visual component). Generally the products mentioned above excelled in areas of stability and through-put compared to Fiorano, but none have been able to consolidate our ESB components into a single platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Fiorano added another piece of complexity to our ESB solution but has not pulled its weight as far as ROI. As we started ramping up on the product, it continued to show it's short-comings and we are working now to ramp it down. Overall, it has not been a positive experience.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
