Worldpay from FIS vs. TIS (Treasury Intelligence Solutions)

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

Incentivized

TIS [Treasury Intelligence Solutions] is well suited for a company with multiple banking relationships in multiple countries. This can allow a treasury function to have better visibility and control over its daily cash management operations. It has very good report writing capabilities and dashboard functionality to customize a report for the end user.

Incentivized

• It has broad support for networks and software solution.
• It is fairly easy to implement and configure.
• Has good technical support when you have the proper contact.

Incentivized

• BTM MONITOR & Payment Monitor: we have a good view of the companies' bank statements & payments current status. Error tracking and issue logs can be found easily. In case of an error the error message describes it well so that we can act alone and solve the issues in most cases without further help. Speed is particularly important at month-end closes, you cannot be without a solution.
• Payment files PAIN mapping. The Know-How of TIS and its expertise to PAIN file integration and possible options. We have not seen a case where our TIS Project Manager did not know the answer to an issue. Often it comes instantly. Sometimes they would of course investigate, but the root cause review of a technical issue is key to success here. These guys really know what they are doing.
• Support Team of TIS. They have a very fast response time. I would point it out as being the key strength of the TIS package. You will never have critical items not addressed in due time. The speed and quality of their responses to issues is how it should be. From a financial operational point of view: It's important to ensure business continuity, which they do.

Incentivized

• In my experience, Some of the WORST tech support/customer service I've ever experienced
• Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
• Duplicate charges
• Fraud controls are weak and (for gift cards) cost extra for dubious protection
• It took them over a month (and constant badgering) to give us a copy of our contract
• The system crashes quite a bit, leaving our locations without any ability to charge customers
• I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis

• Improved VaR risk module to apply to cash balances exposure
• Currency risk controls - volatility forecast
• Trading platforms connectivity - hedging capabilities for SWAPtions
• Probable ripple integration to make settlemets faster versus t+2
• Compliance: not only track sanctions, payment details but get Credit Score of counterparty
• Chinease counterparties details (state banks do not share) - fraud risk depreciation
• Loans offering page
• Direct banks chats - push to send message to operator

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

Incentivized

Depends on stage of the project if it will be postponed in 2023. Se la vie. Will be happy to go on.

Easy! Easy! Easy!

Incentivized

The main feature of usability is the outcome you get upon actions done. TIS is not complecated solution - it is rational and has most needed capabilites for cash management via multiple accounts in different jurisdictions. It works well for this task and evolutioning to the field of risk management to get all treasury job done well.

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

Incentivized

Offered support information in the portal (knowledge base articles) as well members of the support provides a very good service level.

Incentivized

The training addressed our needs.

Incentivized

The cloud connection meant less work for IT. The setup of the first 1000 accounts was very quick, so we went live after only 4 months.

ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.

We have used bank applications and another large TMS provider based in the US. Our prior TMS was a full-scale system which was very robust and extremely complex. We were not using 3/4 of the functionality and we decided it made more sense to select a simpler system that met our core requirements which are connectivity and transaction & information support. TIS does this very well at a lower price point. In the end, TIS better suited our needs and was much simpler and more affordable.

• Positive- More clients are enticed to use World Pay when they hear the benefits.
• Negative- Customer service lacks so our clients tend to complain about that.
• Negative- Rates can be a little high depending if client is currently using a local bank.

Incentivized

In terms of risk mitigation of course we can reduce the number of people having access to banking if not needed. With dedicated teams and less people with access to individual Bank portals. Before access to bank portals were necessary for all sorts of manual payments and exceptions if we really implement the 100% of functions and dont leave exceptions that risk mitigation can be achieved and efficiency at automated payment runs.

• At a large corporation with more than 60 entities and 400+ bank accounts, the savings and improvements are massive considering how time-consuming the manual work would be. I don't have any numbers to quote, unfortunately.
• We are now massively expanding our TIS with the full integration of automated payment runs. This has larger operational impacts, like the possible consolidation of banking and dedicated payment teams.

Incentivized