Fischer Identity as a Service vs. SAP Customer Data Solutions

Fischer is well suited for the use case scenarios where an institution has not previously used any identity management and needs to quickly provide services to meet regulatory or other deadlines. It also works well when you can implement in smaller batches of user accounts and grow over time. We have found it less appropriate for cases where we have needed to set up on-off temporary or special access. Fischer has worked with us on out-of-band provisioning but we had to pay for extra Fischer professional services to make that work.

Incentivized

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

• Integration with ERP
• Integration with Account Directory
• Integration with Office 365
• Password Reset Portal

Incentivized

• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

Incentivized

• Reducing the frequency (twice a month) of scheduled outages. But I believe they are making progress toward developing a more robust cloud infrastructure that will eliminate the need for such frequent downtimes.
• There are some less than intuitive administration tools, which could be improved. Fisher is always willing to help us when we don't understand the proper way to configure using the tools.
• I would like a streamlined way to move changes from our test environment into our production (live) environment instead of having to duplicate the effort.

Incentivized

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

Incentivized

On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.

Incentivized

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

It does deliver as advertised, provided you do your homework and understand the expected outcome before going live. Poor planning can turn the project into a nightmare. It can save the company a good deal of man hours and money by bringing about identity management automation, a self-service portal, and customizable email notifications for all of the identity owners and other stakeholders. For example, you can inform your HR team upon successful account creation and disablement. You can proactively reach out to users informing them about their account extirpation status, etc.

Incentivized

There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.

Incentivized

because the platform actually allows you to scale at any time if designed following best practices

Incentivized

• Fischer has had a positive impact by providing self-serve identity and password management tools that our constituents can use at their convience, not tied to our operational hours.
• Fisher Identity as a Service has been a significant cost, but it is anticipated that it saves our students significant time and effort that they can better dedicate to their academic pursuits.
• Negative initial reaction--as this was a new way of doing things, there was a period of confusion among our college constituent that required additional communication and instruction

Incentivized

• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

Incentivized