Five9 vs. VanillaSoft
Five9 vs. VanillaSoft
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
VanillaSoft | Small Businesses (1-50 employees) | VanillaSoft is a solution for managing inside sales and lead management processes. The vendor says typical CRM software requires manual intervention and decision making by salespeople before they ever pick up the phone or send an email. In comparison, the vendor says VanillaSoft facilitates faster, more productive sales conversations. The vendor’s value proposition is that data-driven workflows and automated functionality let salespeople focus on selling -- not operating software.… | N/A |
Five9 | VanillaSoft | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS | ||||||||||||||
More Pricing Information |
Five9 | VanillaSoft | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | VanillaSoft | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Mixmax Score 8.8 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Groove, a Clari company Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | VanillaSoft | |
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Likelihood to Recommend | 8.3 (36 ratings) | 8.3 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (3 ratings) |
Usability | - (0 ratings) | 9.0 (3 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | 8.0 (8 ratings) | 8.9 (3 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (3 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Product Scalability | - (0 ratings) | 9.0 (2 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
Five9 | VanillaSoft | |
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Likelihood to Recommend | Five9 | VanillaSoft |
Pros | Five9 | VanillaSoft |
Cons | Five9 | VanillaSoft |
Likelihood to Renew | Five9 No answers on this topic | VanillaSoft |
Usability | Five9 No answers on this topic | VanillaSoft |
Reliability and Availability | Five9 No answers on this topic | VanillaSoft |
Performance | Five9 No answers on this topic | VanillaSoft |
Support Rating | Five9 | VanillaSoft |
In-Person Training | Five9 No answers on this topic | VanillaSoft |
Online Training | Five9 No answers on this topic | VanillaSoft |
Implementation Rating | Five9 No answers on this topic | VanillaSoft |
Alternatives Considered | Five9 | VanillaSoft |
Scalability | Five9 No answers on this topic | VanillaSoft |
Return on Investment | Five9 | VanillaSoft |
ScreenShots | Five9 Screenshots | VanillaSoft Screenshots |