What users are saying about
53 Ratings
46 Ratings
53 Ratings
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Score 7.9 out of 100
46 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Flowlu ranks higher in 1 feature set: Project Management
  • OpenAir PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

8.0

Flowlu

80%
7.3

OpenAir PSA

73%
Flowlu ranks higher in 12/14 features

Task Management

8.5
85%
49 Ratings
8.0
80%
15 Ratings

Resource Management

8.1
81%
38 Ratings
7.5
75%
15 Ratings

Gantt Charts

8.0
80%
30 Ratings
8.0
80%
9 Ratings

Scheduling

8.1
81%
42 Ratings
6.0
60%
12 Ratings

Workflow Automation

8.2
82%
46 Ratings
6.0
60%
9 Ratings

Team Collaboration

8.3
83%
48 Ratings
8.0
80%
12 Ratings

Support for Agile Methodology

8.3
83%
42 Ratings
6.0
60%
7 Ratings

Support for Waterfall Methodology

7.7
77%
21 Ratings
7.0
70%
8 Ratings

Document Management

7.7
77%
44 Ratings
8.5
85%
6 Ratings

Email integration

8.4
84%
43 Ratings
7.0
70%
9 Ratings

Mobile Access

8.0
80%
38 Ratings
7.5
75%
12 Ratings

Timesheet Tracking

7.8
78%
37 Ratings
7.0
70%
14 Ratings

Change request and Case Management

7.7
77%
24 Ratings
8.0
80%
10 Ratings

Budget and Expense Management

7.8
78%
35 Ratings
7.5
75%
14 Ratings

Professional Services Automation

7.9

Flowlu

79%
8.6

OpenAir PSA

86%
OpenAir PSA ranks higher in 4/4 features

Quotes/estimates

8.0
80%
36 Ratings
8.0
80%
5 Ratings

Invoicing

8.2
82%
43 Ratings
9.0
90%
7 Ratings

Project & financial reporting

8.0
80%
39 Ratings
8.5
85%
9 Ratings

Integration with accounting software

7.5
75%
22 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Flowlu is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • OpenAir PSA is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.4

Flowlu

84%
50 Ratings
8.5

OpenAir PSA

85%
20 Ratings

Likelihood to Renew

8.5

Flowlu

85%
3 Ratings
8.2

OpenAir PSA

82%
7 Ratings

Usability

8.6

Flowlu

86%
50 Ratings
9.4

OpenAir PSA

94%
4 Ratings

Availability

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
6 Ratings

Performance

Flowlu

N/A
0 Ratings
9.0

OpenAir PSA

90%
6 Ratings

Support Rating

8.3

Flowlu

83%
50 Ratings
5.5

OpenAir PSA

55%
12 Ratings

In-Person Training

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Implementation Rating

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
4 Ratings

Configurability

Flowlu

N/A
0 Ratings
8.0

OpenAir PSA

80%
2 Ratings

Ease of integration

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Product Scalability

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor post-sale

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor pre-sale

Flowlu

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Likelihood to Recommend

Flowlu

To manage the workflows of our business, we used a number of tools before we began using Flowlu. It combines CRM, project & task management, team communication, invoicing, and account management into a single tool. We are able to save a lot of time and effort by using this all-in-one solution.
Read full review

NetSuite

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Read full review

Pros

Flowlu

  • The system of adding only the features you need by installing as separated modules makes it easy to learn without being overwhelmed by the lots of features.
  • I really like its structure and clear interface. Not wasting much time by searching for the right buttons and settings. Looks like the developers use their own tool for everyday work
  • Flowlu offers a custom domain option to fully integrate fully it into our company toolbox. This helps offering a seamless experience for our clients.
  • The elaborated invoice module was the final argument for us to switch to Flowlu.
Read full review

NetSuite

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Read full review

Cons

Flowlu

  • Flowlu should allow user to import their own invoice into app
  • Fellow should have their own email marketing system
  • It should integrate woo-commerce, a big e-commerce platform on WordPress. This will support users will in managing and sending emails to their customers.
Read full review

NetSuite

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Read full review

Pricing Details

Flowlu

Starting Price

Editions & Modules

Flowlu editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OpenAir PSA

    Starting Price

    Editions & Modules

    OpenAir PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Flowlu

      I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
      Read full review

      NetSuite

      It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

      Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

      OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
      Read full review

      Usability

      Flowlu

      They have a great onboarding checklist and if you follow it you will be able to use the software. That is easy to use in my book. Flowlu has also the ability to turn on and off apps that you use or not which makes it tailored to the business needs.
      Read full review

      NetSuite

      In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
      Read full review

      Reliability and Availability

      Flowlu

      No answers on this topic

      NetSuite

      The system up time was reliable and that was never anything we ever had any concerns/issues with.
      Read full review

      Performance

      Flowlu

      No answers on this topic

      NetSuite

      The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
      Read full review

      Support Rating

      Flowlu

      Great Support normally they respond in a few hours, which is very good, the knowledge base is good and the facebook groups are also very responsive. We are finding many videos online which are explaining Flowlu more and more daily.
      Read full review

      NetSuite

      As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
      Read full review

      In-Person Training

      Flowlu

      No answers on this topic

      NetSuite

      Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
      Read full review

      Online Training

      Flowlu

      No answers on this topic

      NetSuite

      We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
      Read full review

      Implementation Rating

      Flowlu

      No answers on this topic

      NetSuite

      It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
      Read full review

      Alternatives Considered

      Flowlu

      Flowlu is easier to use and has more features, with more coming. ClickUp feels like it's more 'open' for any type of business with a lot of customization, whereas Flowlu feels like it was created for niches like my own, yet it can easily and quickly be customized for any type of business
      Read full review

      NetSuite

      OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
      Read full review

      Scalability

      Flowlu

      No answers on this topic

      NetSuite

      Once the system is setup, it's easy to manage and maintain.
      Read full review

      Return on Investment

      Flowlu

      • Time invested in learning the app was huge, there's no go-to resource center and currently their knowledge is scattered (YouTube videos, Knowledge Base, API docs etc)
      • We are able to cancel subscriptions of some of the other CRM and project management apps as the needs are covered by Flowlu
      • There's a significant productivity boost after learning the app but this is not quite measurable just yet
      Read full review

      NetSuite

      • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
      • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
      • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
      Read full review

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