What users are saying about
12 Ratings
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Score 8.4 out of 100
63 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Flywheel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Flywheel

94%
2 Ratings
8.0

Rackspace Managed Hosting

80%
12 Ratings

Likelihood to Renew

Flywheel

N/A
0 Ratings
2.2

Rackspace Managed Hosting

22%
2 Ratings

Usability

Flywheel

N/A
0 Ratings
5.0

Rackspace Managed Hosting

50%
1 Rating

Likelihood to Recommend

Flywheel

Flywheel is particularly well-suited for hands-on WordPress managed hosting. It's also perfect for developers who build site's locally on Local and then want an effortless way to import them into their managed hosting environment. Flywheel particularly excels in scenarios where a customer needs managed. WordPress hosting that handles daily backups and offers test and live environments for a reasonable price.
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Rackspace

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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Pros

Flywheel

  • Customer Service
  • User Interface
  • User Experience
  • Creative Support
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Rackspace

  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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Cons

Flywheel

  • I'd like to see an option for Flywheel to provide email hosting for custom domains
  • A sandbox feature to preview new sites for customers
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Rackspace

  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
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Pricing Details

Flywheel

Starting Price

$0

Editions & Modules

Flywheel editions and modules pricing
EditionModules
Tiny$15.001
Starter$30.002
Freelance$115.003
Agency$290.004
CustomContact sales team5

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Rackspace Managed Hosting

Starting Price

$23 per month

Editions & Modules

Rackspace Managed Hosting editions and modules pricing
EditionModules
Linux$23.001
Windows$75.002
Windows + SQL$128.003

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Flywheel

No answers on this topic

Rackspace

If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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Usability

Flywheel

No answers on this topic

Rackspace

The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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Alternatives Considered

Flywheel

I select Flywheel to host my site and my clients' sites because of how fast and reliable the service is. The tools are incredible and their local site program, Local, is head and shoulders above the competition. I tried Kinsta's program, but it felt slow and old compared to Local. Flywheel is powerful and dead-simple to use.
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Rackspace

AWS is more and reliable and will work better for our organization from now on. Rackspace has served its purpose but is a slowly dying service. I will still happily give them kudos where it is deserved and they did great in their prime. Amazon is slowly taking over and edging everyone out and you need to jump ship at some point if you want to keep up.
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Return on Investment

Flywheel

  • Flywheel has helped me maintain my website where many customers have discovered my business
  • Flywheel has positively impacted my business by offering me an reliable solution to run my WooCommerce Store.
  • Flywheel offered me an affordable managed hosting option, particularly valuable for a small business.
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Rackspace

  • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
  • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
  • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
  • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
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