Formstack Documents vs. Jotform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Formstack Documents
Score 7.7 out of 10
N/A
Formstack Documents (formerly WebMerge, acquired by Formstack April 2019) is an online service that automates the document creation process. It allows users to create customized PDF and Word documents for contracts, applications, government forms, and more.N/A
Jotform
Score 8.7 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
Formstack DocumentsJotform
Editions & Modules
No answers on this topic
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
Formstack DocumentsJotform
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Formstack DocumentsJotform
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Formstack DocumentsJotform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
8.1
119 Ratings
4% above category average
Survey templates00 Ratings8.4102 Ratings
Themes00 Ratings7.9108 Ratings
Custom logo/branding00 Ratings8.1112 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
8.5
114 Ratings
1% below category average
Changes to live survey00 Ratings8.795 Ratings
Question design help00 Ratings8.194 Ratings
Multiple question types00 Ratings8.6111 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
8.1
94 Ratings
3% below category average
Survey logic flexibility00 Ratings8.194 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
8.6
116 Ratings
4% above category average
Response tracking00 Ratings8.7109 Ratings
Data export00 Ratings8.9110 Ratings
Standard reports00 Ratings8.699 Ratings
Custom reports00 Ratings8.493 Ratings
Analytics00 Ratings8.287 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
8.2
94 Ratings
2% below category average
Access controls00 Ratings8.090 Ratings
Compliance00 Ratings8.585 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Formstack Documents
-
Ratings
Jotform
7.8
71 Ratings
4% below category average
Vendor-offered crowdsourcing00 Ratings7.755 Ratings
Respondent restrictions00 Ratings7.971 Ratings
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Formstack DocumentsJotform
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User Ratings
Formstack DocumentsJotform
Likelihood to Recommend
8.5
(9 ratings)
8.6
(139 ratings)
Likelihood to Renew
8.0
(1 ratings)
8.1
(6 ratings)
Usability
-
(0 ratings)
8.8
(93 ratings)
Support Rating
10.0
(3 ratings)
8.0
(81 ratings)
Implementation Rating
-
(0 ratings)
8.2
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Formstack DocumentsJotform
Likelihood to Recommend
Formstack
[Formstack Documents (formerly WebMerge) is] well suited for a mid-size organization that has multiple data inputs and needs to provide structure and professional document generation. As helpful as it is, the cost would prevent smaller businesses from realizing the cost savings that a larger one will.
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Jotform
I like that it easily captures the data we need. There are calculator options, so it's best for our petty cash or overtime request, and the date options are best for our leave applications.
It has more features than Google or Microsoft Forms, which could make it a bit more complicated for those who have gotten used to the simplicity of both Google or Microsoft.
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Pros
Formstack
  • Excellent integration with other popular platforms
  • Clear and usable documentation to walk through setup in a number of scenarios
  • Responsive support that provided appropriate answers when we had questions
  • Flexibility in use cases that support multiple modes of use
Read full review
Jotform
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
Read full review
Cons
Formstack
  • We've had some issues with document formatting when the Formstack document comes through. Nothing outrageous, but it has been very inconvenient and annoying.
  • The Formstack website is not attractive or user friendly.
  • I think it could be clearer to Formstack users that it is a tool that needs another tool, not a tool all its own.
Read full review
Jotform
  • I understand that jotform is a business but I wish you had a little higher capacity limits on the free version
  • The paid versions are a little pricey. Would be great if it was not a reoccurring monthly charge but rather a one time fee for the paid versions.
  • I wish i could get notification emails sent to more that one email address on the free version
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Likelihood to Renew
Formstack
Ease of use, nice functionality that saves time
Read full review
Jotform
I need this software to run my business, it's built around it.
Read full review
Usability
Formstack
No answers on this topic
Jotform
As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
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Support Rating
Formstack
Support was always readily available and happy to assist whenever I had a question or needed help. Great experience every time.
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Jotform
I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
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Implementation Rating
Formstack
No answers on this topic
Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
Read full review
Alternatives Considered
Formstack
Each of the programs above answered a specific call to action. While each addressed a small portion of our need, they never quite fit the bill for what we needed. It was actually a representative from three of the ones above which selected WebMerge. They wanted to sell their product, but knew that we would be unfulfilled if we went with them
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Jotform
Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
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Return on Investment
Formstack
  • The return on investment has been very good. It's very cost effective product. Our service team is on the phone and it takes away from the customer service if they are having to input the same information on applications. Web Merge eliminates additional key strokes while giving customers more time to run their business.
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Jotform
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
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ScreenShots

Jotform Screenshots

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