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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FortiGate

    Score8.5 out of 10
    N/AFortiNet FortiGate is a firewall option with high integrability. It offers a variety of deployment options and next-gen firewall capabilities, including integration with IaaS cloud platforms and public cloud environments.N/A

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Pricing
    FortiGateLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    Offerings
    Pricing Offerings
    FortiGateLogMeIn Rescue
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFortiGate pricing starts at $250 for home office use, up to $300,000 for large enterprise appliances. Must contact sales team for pricing.Discount available for annual pricing. Contact sales for Enterprise pricing.
    More Pricing Information
    Community Pulse
    FortiGateLogMeIn Rescue
    Considered Both Products
    Fortinet
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    49 Answers
    92%
    Would buy again
    147 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    48 Answers
    95%
    Delivers good value for the price
    121 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    49 Answers
    96%
    Happy with the feature set
    154 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    44 Answers
    97%
    Lived up to sales and marketing promises
    93 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    47 Answers
    97%
    Implementation went as expected
    108 Answers
    Features
    FortiGateLogMeIn Rescue
    Firewall
    Comparison of Firewall features of Fortinet FortiGate and LogMeIn Rescue
    Feature
    Fortinet FortiGate
    8.7
    53 Ratings
    1% above category average
    LogMeIn Rescue
    -
    Ratings
    Identification Technologies8.951 Ratings00 Ratings
    Visualization Tools8.351 Ratings00 Ratings
    Content Inspection8.852 Ratings00 Ratings
    Policy-based Controls8.953 Ratings00 Ratings
    Active Directory and LDAP8.750 Ratings00 Ratings
    Firewall Management Console7.752 Ratings00 Ratings
    Reporting and Logging8.353 Ratings00 Ratings
    VPN9.152 Ratings00 Ratings
    High Availability9.348 Ratings00 Ratings
    Stateful Inspection9.251 Ratings00 Ratings
    Proxy Server8.539 Ratings00 Ratings
    Security
    Comparison of Security features of Fortinet FortiGate and LogMeIn Rescue
    Feature
    Fortinet FortiGate
    -
    Ratings
    LogMeIn Rescue
    8.7
    7 Ratings
    1% above category average
    Role-based user permissions00 Ratings8.77 Ratings
    Remote Administration
    Comparison of Remote Administration features of Fortinet FortiGate and LogMeIn Rescue
    Feature
    Fortinet FortiGate
    -
    Ratings
    LogMeIn Rescue
    8.4
    211 Ratings
    1% below category average
    File transfer00 Ratings8.6190 Ratings
    Instant message00 Ratings8.0129 Ratings
    Access to sleeping/powered-off computers00 Ratings9.364 Ratings
    Session record00 Ratings8.6146 Ratings
    Annotations00 Ratings8.668 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Fortinet FortiGate and LogMeIn Rescue
    Feature
    Fortinet FortiGate
    -
    Ratings
    LogMeIn Rescue
    8.3
    4 Ratings
    4% above category average
    Third-party software integrations00 Ratings8.34 Ratings
    Remote Access
    Comparison of Remote Access features of Fortinet FortiGate and LogMeIn Rescue
    Feature
    Fortinet FortiGate
    -
    Ratings
    LogMeIn Rescue
    8.2
    9 Ratings
    1% above category average
    Attended device access00 Ratings8.59 Ratings
    Unattended device access00 Ratings7.53 Ratings
    Mobile device access00 Ratings8.13 Ratings
    Virtual device access00 Ratings8.53 Ratings
    Multiple-display support00 Ratings8.26 Ratings
    Multiple concurrent sessions00 Ratings8.56 Ratings
    Best Alternatives
    FortiGateLogMeIn Rescue
    Small Businesses
    SonicWall NSA Series
    Score8.3 out of 10
    TeamViewer
    Score8.6 out of 10
    Medium-sized Companies
    Barracuda CloudGen Firewall
    Score9.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Adaptive Security Appliance (ASA) Software
    Score9 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FortiGateLogMeIn Rescue
    Likelihood to Recommend
    8.7
    (79 ratings)
    7.9
    (231 ratings)
    Likelihood to Renew
    7.0
    (5 ratings)
    6.0
    (23 ratings)
    Usability
    8.7
    (21 ratings)
    8.3
    (84 ratings)
    Availability
    8.0
    (3 ratings)
    9.1
    (1 ratings)
    Performance
    9.0
    (2 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (27 ratings)
    9.1
    (39 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (5 ratings)
    9.0
    (3 ratings)
    Configurability
    7.0
    (2 ratings)
    8.2
    (1 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    7.0
    (3 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    FortiGateLogMeIn Rescue
    Likelihood to Recommend
    Fortinet
    Fortinet FortiGate addressed an immediate security issue we had a few years ago. The device gave us a much clearer picture of the activities on our network and also more importantly, increased our awareness of threats from the internet as a whole. Fortinet FortiGate helps us to mitigate these threats with regular signature updates from Fortiguard labs, identifying certain characteristics which, once recognised by Fortinet FortiGate, can be harnessed to deploy powerful 'playbooks'.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Pros
    Fortinet
    • SD-WAN - Load balancing of Internet traffic is a USP of Fortigate and makes it stand tall in the competition. Be it 3 or more Internet Links, multiple Subnets/segments of users to distribute and bandwidth load balancing for links and users. SLA based monitoring of Internet Links / MPLS links, makes it even better to choose the links on the basis of performance (Latency, packet loss, Jitter etc).
    • SSL VPN configuration - As we all have WFH force (to some extend or all employee) during Covid-19, it is impossible to plan BCP without having a SSL VPN. In Fortigate, the SSL VPN configuration is very easy with the help of wizard. The deep CLI-level debugging is also very helpful in troubleshooting. Type of tunnel can be easily configured - Full Tunnel or Split Tunnel for SSL.
    • Explicit Proxy - This is also a great feature to shape and re-route the traffic, configuring the Proxy on the Firewall itself. We are using this feature in Pilot for now, and planned to rollout in few weeks looking at the success rate of the POC.
    Read full review
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Cons
    Fortinet
    • Documentation is missing a great deal of detail and assumes the customer and just guess and fill in the blanks themselves
    • Fortinet has lots and lots of video guides on topics that only a small percentage of customers would ever need
    • The documentation and video guides do not get updated so most is only relevant to older software versions
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Likelihood to Renew
    Fortinet
    Fortinet's products have kept improving with new software releases and they continue to deliver great value. Their support is also very good. I believe that as a small enterprise, their products have given us competitive advantage delivering features and functionality that enable us to innovate and do things better. They also continue to be a leader in the markets they serve.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Usability
    Fortinet
    The firewall runs very well, firmware updates are fairly quick but you must follow the upgrade path. Neglecting this step will cause a lot of pain. If you decide to go with Fortinet FortiGate switches and/or access points, they can be managed within the firewall which is great. We're also using the FortiAnalyzer which easily plugs into the firewall for any reporting you may require.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Reliability and Availability
    Fortinet
    We had didn't any hardware failures at our two main office locations and upgraded our units last year after using them for about 5-6 years
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Performance
    Fortinet
    Good performance and really good integration. We have integration with Microsoft AD.
    Incentivized
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    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Support Rating
    Fortinet
    The Support team at Fortinet is excellent. They can not only help you configure the device for what you are trying to do, they offer suggestions on improving rules, and troubleshooting issues. Their response time is fast, ensuring you are up and running immediately with no questions asked. We had a hard drive failure in one of our Fortinet Fortigate appliances. The tech answered immediately, and started rebuilding the drive after some preliminary investigations. After rebuilding, there were still errors and issues, so they dispatched a brand new Fortinet Fortigate appliance. The tech then backed up the configurations for when the new device came in, which showed up in a few hours. A restore of the configuration took less than a minute, and there were no more errors or issues.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    In-Person Training
    Fortinet
    I received it a couple years afters use it and it was just to confirm my knowledge about the tool.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Implementation Rating
    Fortinet
    Make sure that you have the most current version of FortiOS. Make sure all Fortigates are on the same version
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Alternatives Considered
    Fortinet
    [Fortinet] FortiGate is not only cost effective but it gives the comprehensive security against the APT attacks and gives the complete traffic visibility and granular control. You can easily create the VDOMs (Virtual firewall) within a Fortigate firewall and customize the dashboard as per your requirement if you have multiple VDOMs within a single firewall.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Fortinet
    No changes needed to terms and conditions.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Scalability
    Fortinet
    My environments are pretty small (less than 100 users per location) so no issues here.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Return on Investment
    Fortinet
    • The pricing given to us for our firewall was well within what we were already spending for other vendors solutions and had the added value of eliminating a separate expense for a dedicated web filtering appliance.
    • We have also adopted Fortinet's security fabric approach and thus changed vendors for our switch and AP devices. These devices have come at reduced prices as compared to another previous vendor we were using, particularly in relation to ongoing annual maintenance costs.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.