Overview
ProductRatingMost Used ByProduct SummaryStarting Price
foundU
Score 7.9 out of 10
N/A
foundU is a payroll automation and HRIS solution from the company of the same name in Queensland, presented as an end-to-end cloud system featuring employee self-service, roster costing and efficiency management, and comprehensive reporting capability.
$3
per user
Playvox
Score 8.9 out of 10
N/A
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.N/A
Pricing
foundUPlayvox
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
foundUPlayvox
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
foundUPlayvox
Payroll Management
Comparison of Payroll Management features of Product A and Product B
foundU
8.9
2 Ratings
8% above category average
Playvox
-
Ratings
Pay calculation8.42 Ratings00 Ratings
Support for external payroll vendors8.92 Ratings00 Ratings
Off-cycle/On-Demand payment9.52 Ratings00 Ratings
Benefit plan administration8.92 Ratings00 Ratings
Direct deposit files8.92 Ratings00 Ratings
Salary revision and increment management8.92 Ratings00 Ratings
Reimbursement management8.92 Ratings00 Ratings
Best Alternatives
foundUPlayvox
Small Businesses
OnPay
OnPay
Score 9.3 out of 10
8x8 Contact Center
8x8 Contact Center
Score 8.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Eleveo
Eleveo
Score 8.8 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 8.8 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
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All AlternativesView all alternativesView all alternatives
User Ratings
foundUPlayvox
Likelihood to Recommend
8.5
(2 ratings)
8.8
(195 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(6 ratings)
Usability
-
(0 ratings)
8.2
(4 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(5 ratings)
Implementation Rating
-
(0 ratings)
7.8
(2 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Product Scalability
-
(0 ratings)
6.4
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.9
(2 ratings)
User Testimonials
foundUPlayvox
Likelihood to Recommend
foundU
In its beta [version] it got stuck in some modules but with the new update, it’s working [perfectly]. It does not matter what size of a company is [it's perfect] for every Spacs to use.
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Playvox
Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
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Pros
foundU
  • Organization.
  • Real-time control.
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Playvox
  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
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Cons
foundU
  • It’s interface is bit tricky but eventually get used to it.
  • Other then that its perfect for its use.
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Playvox
  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
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Likelihood to Renew
foundU
No answers on this topic
Playvox
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
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Usability
foundU
No answers on this topic
Playvox
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
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Reliability and Availability
foundU
No answers on this topic
Playvox
I don't think I've encountered software problems before
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Performance
foundU
No answers on this topic
Playvox
do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
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Support Rating
foundU
No answers on this topic
Playvox
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
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Implementation Rating
foundU
No answers on this topic
Playvox
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
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Alternatives Considered
foundU
I would always prefer foundU for payrolls because it covers almost every module. And it’s really easy to use. It's cost efficient and it’s one of the best tools currently available for payment solutions.
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Playvox
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
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Scalability
foundU
No answers on this topic
Playvox
I think it is the best rating based on my experience
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Return on Investment
foundU
  • Always exact payroll.
  • Advanced calculations.
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Playvox
  • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
  • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
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ScreenShots

foundU Screenshots

Screenshot of

Playvox Screenshots

Screenshot of Give your team real-time feedback and allow them to discuss evaluation results with our built-in collaboration messaging. Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results. Conduct quality calibrations, to measure and identify areas for improvement. Help your team deliver consistency in their QA evaluation process.Screenshot of Provide your customer service team with all the educational information they need and allow them to take courses and paths in the learning topics they want to improve on. Identify areas in which your agents need to be trained on, send them targeted learning courses and easily track their results. Review your team’s progress and evaluate their knowledge by creating quizzes and comprehension checks.Screenshot of Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. Detect problems when they occur. Track team progress. Give visibility. Easily measure where your team members stand and identify the KPIs they need to improve on. Create dashboards for your team to view, customize your objectives and keep track of your teams’ progress.Screenshot of Customize your online store with rewards and gift cards for team members to exchange based on their results. Reward your team with Karma Points and allow them to redeem their points in your customized online store. Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.Screenshot of Coach agents based on the identified customer service problems, as quality is achieved by driving continuous improvement. Create coaching sessions based on your team’s quality and performance results. Based on recurring customer service problems. Tailor all sessions to your needs. Create interactive coaching cards with goals and dates of achievement to easily organize and keep track of all your sessions.