What users are saying about

foundU vs Playvox

foundU
2 Ratings
Playvox
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Top Rated
220 Ratings

foundU

2 Ratings
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Score 7 out of 100

Based on 2 reviews and ratings

Playvox

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Top Rated
220 Ratings
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Score 9.2 out of 100

Based on 220 reviews and ratings

Likelihood to Recommend

foundU

In its beta [version] it got stuck in some modules but with the new update, it’s working [perfectly]. It does not matter what size of a company is [it's perfect] for every Spacs to use.

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Anonymous | TrustRadius Reviewer
Verified User
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Playvox

The quality team uses the Playvox to monitor our chats and calls, and it's helping to know your mistakes and solve it and improve your skills on the work, and it can attach the record of calls with customers to know your tune of voice and if you are following the process or not. Playvox helps the company as a whole. There is a team that works with Playvox and constantly sends us e-mails about news, and, sometimes, teaches us things that we can learn to improve our treatment of our clients, and tips we can add to our daily work. Furthermore, we also receive weekly valuations of our voice tone with our clients. It is an uplift in our workroom through the services of Playvox. In the company, Playvox is used for analytics, statistics, and evaluation, and audit of the work of employees using it for quality analysis per each team leader and analyst and their QA results. Checking the QA MTD for each day, week, month, and quarter helps us as quality analysts to know precisely where our agents stand for and what is left for them to be the best.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Payroll Management

foundU
10.0
Playvox
—
Pay calculation
foundU
10.0
Playvox
—
Support for external payroll vendors
foundU
10.0
Playvox
—
Off-cycle/On-Demand payment
foundU
10.0
Playvox
—
Benefit plan administration
foundU
10.0
Playvox
—
Direct deposit files
foundU
10.0
Playvox
—
Salary revision and increment management
foundU
10.0
Playvox
—
Reimbursement management
foundU
10.0
Playvox
—

Pros

foundU

  • It’s monthly projectile feature is really wonderful.
  • It done all process with just one click
  • We just have to add only once.

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Anonymous | TrustRadius Reviewer
Verified User
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Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.

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abdelfatah Ahmed | TrustRadius Reviewer
abdelfatah Ahmed
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Cons

foundU

  • It’s interface is bit tricky but eventually get used to it.
  • Other then that its perfect for its use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Playvox

  • When I am evaluating, I can save the form as a draft but all the information that I have already put in it gets deleted.
  • If I leave a form accidentally (i.e. close the tab), and I try to enter again, it shows that I've been previously working on the form but it doesn't let me go back to it. I have to start all over again.
  • I would love for the drafts of the form to be saved automatically, in an era where everything is on the cloud, I've found this very inconvenient.

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Alvaro Gomez | TrustRadius Reviewer
Alvaro Gomez
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Likelihood to Renew

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.6
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business

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Perveaz Amjad | TrustRadius Reviewer
Perveaz Amjad
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Usability

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.8
Based on 5 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.

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Anonymous | TrustRadius Reviewer
Verified User
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Reliability and Availability

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 2 answers
I don't think I've encountered software problems before

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mohammed abbas | TrustRadius Reviewer
mohammed abbas
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Performance

foundU

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.3
Based on 5 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.

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Chrissie Nelms | TrustRadius Reviewer
Chrissie Nelms
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Implementation Rating

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.2
Based on 3 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understands its features and its performance. A few training sessions with 'How to use' and we are experts using playbox.

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Perveaz Amjad | TrustRadius Reviewer
Perveaz Amjad
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Alternatives Considered

foundU

I would always prefer foundU for payrolls because it covers almost every module. And it’s really easy to use. It's cost efficient and it’s one of the best tools currently available for payment solutions.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Playvox

we use Playvox in our company as it is the best choice in the quality assurance software as we use the scorecard to rate the performance of the agents with our customers and also the performance of the team leaders as they make gauge score on their agents in each team. Talabat chooses Playvox also to keep an eye on the outsourcing branches and major their quality as each outsource branch has a quality target. the outsourcing companies also need to keep an eye on their agent, team leaders, and quality team. it also to best choice in the coaching and we were made coaching verbal and it was not effective and when we start using the Playvox in the coaching it became more effective as they saw their falts in every case and also in the week and overall quality per month. recently we use Playvox also in checking out the cases monitored by the team leaders with their own agents and by the calibration we know the variance between their monitoring and ours and this is very helpful.

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Anonymous | TrustRadius Reviewer
Verified User
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Scalability

foundU

No score
No answers yet
No answers on this topic

Playvox

Playvox 7.7
Based on 2 answers
playvox is one of the used platform in my department which is working properly in any time that's why I rate it

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

foundU

  • It’s cost efficent
  • It increases team efficiency
  • It’s make work easier

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Playvox

  • It has done wonders for the team as initially were doing the audits in excel which didn't have the proper format and reporting tool, this was solved by Playvox
  • Real time feedback and corrective action as made possible by using Playvox
  • User management is very simple in Playvox which saves time in case of change in auditors or JML

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

foundU

—

Pricing Details

foundU

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

foundU
9.0
Playvox
9.1

Likelihood to Renew

foundU
—
Playvox
8.6

Usability

foundU
—
Playvox
8.8

Reliability and Availability

foundU
—
Playvox
9.1

Support Rating

foundU
—
Playvox
8.3

Implementation Rating

foundU
—
Playvox
8.2

Scalability

foundU
—
Playvox
7.7

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