| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Playvox | Score6.7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Playvox | |
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| Considered Both Products | Chose Playvox As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Sco… Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox My quality coach through that gives me real examples of my failures attached to my photos and voices, which give me a real improvement of my total performance and following the quality coach guidelines and I used to get my results of coaching through it because that's UI is … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox is the best monitoring software I have ever seen, as other monitoring softwares don't support all tasks we need as a quality team, but in Playvox we can find all tasks we need, we can monitor the agents daily, we can make coaching sessions with the agents if they get … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox stands in front of many obstacles, but it is working to develop it and there are not many problems in it unlike other things and applications, and I chose Playvox because it is useful and easy to use for small companies and works on developing the service provided in it … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Everything at Playvox is done in real-time, and our agents are working in real-time more and more these days. Playvox supplied the appropriate solution for our firm, which included intelligent decision-making and a real-time monitoring system. It's also a well-organized tool … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox shows the company how their agents are doing, and shows what are the real mistakes that agents are doing to try to solve it. Sessions in Playvox are too important for the teams to improve their skills that's why my company selected Playvox its the best way to improve … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox At Playvox, everything is done in real-time; today, our agents work more and more in real-time. Playvox provided our organization with the ideal answer, which was intelligent decision-making combined with a real-time monitoring system. It's also a well-organized tool for … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox was my first choice because it is the platform that my company employs. I've never worked on a platform like this before. Procedures, communications, and training were not saved in previous places where I worked; they were only transmitted verbally and occasionally in a … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox is the best at all points related to monitoring chats and calls also it's easy to use and all information is very clear and well organized which helps the managers to analyze agents' skills and performance, Playvox also is the best in coaching to help the agents learn … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Playvox helps us as a quality team to do all work tasks we have, as all our work tasks are provided in Playvox, as we can monitor the agents daily, coaching them immediately if they get any failure using Playvox, making gauge score by monitoring the evaluations which had been … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Playvox Ease of analysis and use is one of the first reasons for choosing Playvox, as Playvox analyzed my performance very skillfully, which brought me great benefit in developing my performance and then increasing my financial return, and from my experience Playvox is one of the most … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
97% Would buy again 177 Answers | |
| Delivers good value for the price | |
99% Delivers good value for the price 144 Answers | |
| Happy with the feature set | |
96% Happy with the feature set 175 Answers | |
| Lived up to sales and marketing promises | |
98% Lived up to sales and marketing promises 104 Answers | |
| Implementation went as expected | |
98% Implementation went as expected 122 Answers | |
| Playvox | |
|---|---|
| Small Businesses | No answers on this topic |
| Medium-sized Companies |  Eleveo Score9.4 out of 10 |
| Enterprises |  Calabrio WFM Score8.1 out of 10 |
| All Alternatives | View all alternatives |
| Playvox | |
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| Likelihood to Recommend | 1.0 |
| Likelihood to Renew | 8.5 |
| Usability | 2.0 |
| Availability | 9.1 |
| Support Rating | 3.8 |
| Implementation Rating | 8.5 |
| Configurability | 6.4 |
| Product Scalability | 6.4 |
| Vendor post-sale | 8.1 |
| Vendor pre-sale | 9.0 |
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| ScreenShots | Playvox Screenshots     |
