Foxit PDF SDK offers high performance pdf libraries to help developers build pdf technology. According to the vendor, key features include: Render PDFs: High performance PDF libraries to render PDF pages, page objects, annotations, and forms the way they were intended to be viewed: sharp, clear, accurate, and easy to read. Allows applications to view, zoom in, zoom out, and print PDF documents and forms. Reflow: PDF is a fixed-layout flat document format, it cannot…
$3,000
per platform/per year
IT Glue
Score 8.0 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
Where FoxIt suites best is if you need an alternative to the big-name PDF editors. It's pretty easy to use and it's comparable to Adobe or any other document editor. It is best used when mocking up proposals for work, creating employee handbooks, putting together offer letters, and essentially any other important document. This is not suitable for creating brochures or pamphlets.
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
It is a very cool development kit to integration different PDF functions.
It is user-friendly and convenient to work with.
It has great functionality for text. For example: adding quick markup, highlighting the text, underlining, and doing strikethrough, and adding signatures is pretty easy.
It offers to do encryption and add passwords for security.
Great search capability that helps finding the text without hassle.
The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
You can create and group custom documents together.
IT Glue can be integrated with a number of platforms such as Autotask.
IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
In the C# SDK, which is a wrapper of native C++ code. We need to be extra careful in coding and protecting the calls, because it can be very easy to crash the application in case of errors.
Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
Our whole takeoff department uses the Foxit PDF SDK. To read plan files, produce pdf files, and take notes, we utilize it in conjunction with other tools. We may utilize the Foxit PDF SDK to read, edit, markup, print, and produce PDF files for internal use or to distribute to clients. Some of our users adore the software, but others choose to use alternative programs because they believe Foxit PDF SDK is too restrictive.
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
I rated this software very high on performance because it is really very quick on my Windows system. It can create any type of PDF files in seconds. It also gives good upload speed when I try to modify my documents for inserting digital signature space. It also gives very good encryption speed to secure my documents.
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
I would give it this rating because I personally have never had to contact support regarding Foxit PDF SDK or anything I am trying to do within the program. As I mentioned before, it is very user-friendly and easy to navigate. I think the program in itself lends support to the user because it is so user-friendly and has an easy to use interface.
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Adobe Sign can be really frustrating and difficult to log into, renew subscription, and other background functions. Tech support is between useless and non-existent. On the other hand, there is better control over when recipients have been contacted. Overall, Foxit PDF SDK is a much better product, especially for smaller businesses or ones which don't use it consistently every day, year-round (if that's you, you will get used to Adobe, and it will be less annoying.)
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
