FreeConference is a telephony and VoIP software solution from FreeConference.
N/A
GoTo Connect
Score 8.5 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Pricing
FreeConference.com
GoTo Connect
Editions & Modules
No answers on this topic
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Offerings
Pricing Offerings
FreeConference.com
GoTo Connect
Free Trial
No
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue.
A dedicated onboarding team will help to the phone system set up for any plan.
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
I've investigated other web-based phone software and haven't found anything better than GoTo Connect. The call tree programming section is superior and it can do nearly everything you need. I think the website could be cleaned up to make them a little bit more intuitive. It's all there, but it's not always easy to find.
When we called you about our "Contact Center" issues it took many calls and emails for someone to figure out you wanted us to sign a new contract or something like that. But once they figured that out, no one know who it was that we needed to contact to get it resolved. Eventually our Contact Center issues started to work again without signing anything.
I think for Voicemails being forwarded to emails, the wording needs to be corrected so it is obvious that is how to have voicemails sent to emails. Then when you do set it up, then have all the pending voicemails forward to the email so they are not missed.
I personally like the original Call Reports area, it is easier to do research. The newer way is more complicated. I know the older way will eventually be deactivated but I would much rather use the older way please.
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
The admin portal is very user friendly and easy to use. It’s not overwhelming and easy to navigate. The call flow editor is one of the best features for sure. When working with goto implementation team, they tend to be very organized and responsive and have a very structured implementation plan
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
Zoom's feature set was far more constrained than GoTo Connect's. GoTo Connect offers a huge amount of complimentary add-ons. Another important area in which GoTo Connect has excelled is reliability. The extensive feature set is really helpful and will eventually bring additional value. This is one of GoTo Connect's main selling points.As someone who was constantly searching for methods to enhance teamwork and communication, I was drawn to GoTo Connect's remarkable 98.99% uptime.
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
To connect to my office computer remotely has been a game-changer, enabling me to access programs, server-based files, etc. from my laptop anywhere.
We do not work-from-home typically; but on rare occasion that an illness, recovery from surgery or other circumstances keep us away from the office, GoTo Connect keeps us connected to the office in every way.
GoTo Connect allows us to better manage software utilization and installation - as there is no need to install my office-based software on my laptop - my office software effectively travels with me anywhere I take my laptop.
