What users are saying about
12 Ratings
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Score 8.7 out of 100
59 Ratings
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Score 8 out of 100

Feature Set Ratings

  • FreeConference.com ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Rakuten Viber ranks higher in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

FreeConference.com

100%
9.0

Rakuten Viber

90%
Rakuten Viber ranks higher in 4/5 features

Call reports

10.0
100%
1 Rating
9.5
95%
9 Ratings

Hosted PBX

N/A
0 Ratings
8.6
86%
6 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
9.1
91%
8 Ratings

User templates

N/A
0 Ratings
8.6
86%
7 Ratings

Directory of employee names

N/A
0 Ratings
9.0
90%
8 Ratings

Call Management

9.0

FreeConference.com

90%
8.8

Rakuten Viber

88%
Rakuten Viber ranks higher in 5/5 features

Call recording

9.0
90%
3 Ratings
9.0
90%
9 Ratings

Answering rules

N/A
0 Ratings
8.6
86%
9 Ratings

Call park

N/A
0 Ratings
8.5
85%
4 Ratings

Call screening

N/A
0 Ratings
8.5
85%
9 Ratings

Message alerts

N/A
0 Ratings
9.5
95%
14 Ratings

VoIP system collaboration

8.0

FreeConference.com

80%
9.2

Rakuten Viber

92%
Rakuten Viber ranks higher in 4/4 features

Video conferencing

8.0
80%
2 Ratings
8.6
86%
13 Ratings

Audio conferencing

8.0
80%
3 Ratings
9.1
91%
13 Ratings

Video screen sharing

N/A
0 Ratings
9.0
90%
5 Ratings

Instant messaging

N/A
0 Ratings
10.0
100%
9 Ratings

Mobile apps

FreeConference.com

Feature Set Not Supported
N/A
10.0

Rakuten Viber

100%
Rakuten Viber ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
10.0
100%
17 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
17 Ratings

Attribute Ratings

  • Rakuten Viber is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

FreeConference.com

80%
3 Ratings
8.8

Rakuten Viber

88%
18 Ratings

Support Rating

FreeConference.com

N/A
0 Ratings
8.9

Rakuten Viber

89%
13 Ratings

Likelihood to Recommend

iotum

FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review

Rakuten Group

As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
Read full review

Pros

iotum

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review

Rakuten Group

  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Read full review

Cons

iotum

  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
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Rakuten Group

  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review

Pricing Details

FreeConference.com

Starting Price

Editions & Modules

FreeConference.com editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Rakuten Viber

    Starting Price

    $0.019 Per Minute

    Editions & Modules

    Rakuten Viber editions and modules pricing
    EditionModules
    USA$0.0191
    UK$0.0192

    Footnotes

    1. Per Minute
    2. Per Minute

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    iotum

    No answers on this topic

    Rakuten Group

    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Read full review

    Alternatives Considered

    iotum

    Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
    Read full review

    Rakuten Group

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Read full review

    Return on Investment

    iotum

    • BEST ROI ever! It's all free and has let me access people globally. Thanks!
    Read full review

    Rakuten Group

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Read full review

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