FreeConference.com vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
FreeConference.comRakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
FreeConference.comRakuten Viber
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreeConference.comRakuten Viber
Top Pros
Top Cons
Features
FreeConference.comRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConference.com
10.0
1 Ratings
23% above category average
Rakuten Viber
9.5
13 Ratings
18% above category average
Call reports10.01 Ratings9.89 Ratings
Hosted PBX00 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
User templates00 Ratings8.87 Ratings
Directory of employee names00 Ratings9.78 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConference.com
9.0
3 Ratings
8% above category average
Rakuten Viber
9.3
15 Ratings
11% above category average
Call recording9.03 Ratings9.79 Ratings
Answering rules00 Ratings9.59 Ratings
Call park00 Ratings8.84 Ratings
Call screening00 Ratings8.89 Ratings
Message alerts00 Ratings9.814 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConference.com
8.0
3 Ratings
1% above category average
Rakuten Viber
9.5
13 Ratings
18% above category average
Video conferencing8.02 Ratings9.513 Ratings
Audio conferencing8.03 Ratings9.713 Ratings
Video screen sharing00 Ratings9.05 Ratings
Instant messaging00 Ratings10.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConference.com
-
Ratings
Rakuten Viber
10.0
18 Ratings
22% above category average
Mobile app for iOS00 Ratings10.017 Ratings
Mobile app for Android00 Ratings10.017 Ratings
Best Alternatives
FreeConference.comRakuten Viber
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConference.comRakuten Viber
Likelihood to Recommend
8.0
(3 ratings)
9.6
(18 ratings)
Support Rating
-
(0 ratings)
9.4
(7 ratings)
User Testimonials
FreeConference.comRakuten Viber
Likelihood to Recommend
iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
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Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Pros
iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
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Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
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Cons
iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
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Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Support Rating
iotum
No answers on this topic
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Alternatives Considered
iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
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Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Return on Investment
iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
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Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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ScreenShots