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Top Rated
2367 Ratings
16 Ratings
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Score 8.1 out of 100

Skype for Business (formerly Lync), now part of Microsoft Teams

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Top Rated
2367 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Organization of meetings were a cakewalk when I started using Skype for business back in 2014, I was able to check the calendars of colleagues when I try to schedule a meeting, this was so easy and precise, there was no need to check back with each of them for their availability and so on. Proposing a new time by tentatively accepting the meeting invite is something which I first learned on Skype for business we have always felt that the file transfer option could have been added for better track of conversations and the related documents which are shared over one platform itself.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Hosted PBX
FreeConferenceCall.com
9.7
Skype for Business (formerly Lync), now part of Microsoft Teams
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
User templates
FreeConferenceCall.com
7.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Call reports
FreeConferenceCall.com
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams

Call Management

FreeConferenceCall.com
8.3
Skype for Business (formerly Lync), now part of Microsoft Teams
Answering rules
FreeConferenceCall.com
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Call recording
FreeConferenceCall.com
9.3
Skype for Business (formerly Lync), now part of Microsoft Teams
Call park
FreeConferenceCall.com
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Call screening
FreeConferenceCall.com
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Message alerts
FreeConferenceCall.com
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams

VoIP system collaboration

FreeConferenceCall.com
8.8
Skype for Business (formerly Lync), now part of Microsoft Teams
Video conferencing
FreeConferenceCall.com
8.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Audio conferencing
FreeConferenceCall.com
9.5
Skype for Business (formerly Lync), now part of Microsoft Teams
Video screen sharing
FreeConferenceCall.com
8.7
Skype for Business (formerly Lync), now part of Microsoft Teams
Instant messaging
FreeConferenceCall.com
8.5
Skype for Business (formerly Lync), now part of Microsoft Teams

Mobile apps

FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Mobile app for iOS
FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
Mobile app for Android
FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams

Performance & Compatibility of Online Events Software

FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
High quality audio
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
8.0
High quality video
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Low bandwidth requirements
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
6.8
Mobile support
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Screen Sharing

FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Desktop sharing
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
8.1
Whiteboards
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.2

Online Meetings / Events

FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7
Calendar integration
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
8.2
Meeting initiation
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Integrates with social media
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0
Record meetings / events
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Slideshows
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.7

Online Events Collaboration

FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Live chat
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3
Audience polling
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5
Q&A
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5

Online Events Security

FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
User authentication
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.8
Participant roles & permissions
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.6
Confidential attendee list
FreeConferenceCall.com
Skype for Business (formerly Lync), now part of Microsoft Teams
7.3

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Quickly check a user's status and communicate with them.
  • Video conferencing is breathtaking, and the voice quality is excellent.
  • It's a very user-friendly site with straightforward responses.
  • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
  • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
  • This tool is easy to use and integrates with Calendar to view team members' schedules.
Roshni Rahman | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
  • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
  • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
  • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Dushyant Pathak (DKP) | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.5
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 8.3
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

We have switched to Teams, and it does offer a lot more so I think that it was the right choice, but Skype [for Business (formerly Lync)] was a very functional tool. The main issues were the bandwidth issues. The work computers aren't particularly high in RAM or processing speed so it would lag quite a bit. It worked well and was fairly intuitive otherwise.
Heather Hicks | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

Skype for Business (formerly Lync), now part of Microsoft Teams

  • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
  • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
Anonymous | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business (formerly Lync), now part of Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.5

Likelihood to Renew

FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
9.0

Usability

FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
8.5

Support Rating

FreeConferenceCall.com
9.5
Skype for Business (formerly Lync), now part of Microsoft Teams
8.3

Implementation Rating

FreeConferenceCall.com
10.0
Skype for Business (formerly Lync), now part of Microsoft Teams
7.0

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