What users are saying about
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Top Rated
4515 Ratings
18 Ratings
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Score 6.7 out of 100

Zoom

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Top Rated
4515 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Cloud PBX

    8.8

    FreeConferenceCall.com

    88%

    Zoom

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Hosted PBX

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.2

    FreeConferenceCall.com

    82%

    Zoom

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call recording

    8.9
    89%
    8 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.4

    FreeConferenceCall.com

    74%

    Zoom

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Video conferencing

    5.8
    58%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    7.0
    70%
    10 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.7

    FreeConferenceCall.com

    87%

    Zoom

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 2/2 features

    Mobile app for iOS

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    690 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    692 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.4
    74%
    614 Ratings

    Mobile support

    N/A
    0 Ratings
    8.4
    84%
    94 Ratings

    Screen Sharing

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.5

    Zoom

    85%
    Zoom ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    685 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.0
    80%
    450 Ratings

    Online Meetings / Events

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.5
    85%
    613 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    672 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.8
    78%
    293 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    646 Ratings

    Slideshows

    N/A
    0 Ratings
    8.2
    82%
    465 Ratings

    Online Events Collaboration

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.4

    Zoom

    84%
    Zoom ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.7
    87%
    587 Ratings

    Audience polling

    N/A
    0 Ratings
    8.1
    81%
    379 Ratings

    Q&A

    N/A
    0 Ratings
    8.3
    83%
    424 Ratings

    Online Events Security

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    503 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.4
    84%
    556 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.2
    82%
    393 Ratings

    Attribute Ratings

    • FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Zoom is rated higher in 1 area: Likelihood to Recommend
    • FreeConferenceCall.com and Zoom are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    6.4

    FreeConferenceCall.com

    64%
    12 Ratings
    8.7

    Zoom

    87%
    706 Ratings

    Likelihood to Renew

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    9.5

    FreeConferenceCall.com

    95%
    6 Ratings
    8.4

    Zoom

    84%
    51 Ratings

    Implementation Rating

    10.0

    FreeConferenceCall.com

    100%
    2 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Contract Terms and Pricing Model

    FreeConferenceCall.com

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Product Scalability

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    FreeConferenceCall.com

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Likelihood to Recommend

    FreeConferenceCall.com

    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Chris Martino | TrustRadius Reviewer

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Randy Palmer | TrustRadius Reviewer

    Pros

    FreeConferenceCall.com

    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Amy O'Day | TrustRadius Reviewer

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Muhammad Hossain | TrustRadius Reviewer

    Cons

    FreeConferenceCall.com

    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Anonymous | TrustRadius Reviewer

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Alban Kaperi | TrustRadius Reviewer

    Pricing Details

    FreeConferenceCall.com

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4 per month

    FreeConferenceCall.com Editions & Modules

    Edition
    Suggested Amount$41
    Average Amount$8.211
    Market Rate$151
    Pay what you canCustomized
    1. per month
    2. none
    Additional Pricing Details
    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    Zoom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14.99 per month

    Zoom Editions & Modules

    On-premise Edition
    Virtual H.323/SIP Room Connector$491
    Business19.991
    1. per month
    SaaS Edition
    BasicFree1
    Pro14.992
    Business19.992
    Enterprise19.992
    1. Free
    2. per month/per license
    Additional Pricing Details
    Discounts available for each plan if you pay annually.

    Likelihood to Renew

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 1 answer
    It is so user friendly.
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Zoom

    Zoom 9.5
    Based on 15 answers
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Stefan Scherbik | TrustRadius Reviewer

    Usability

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 1 answer
    I am and have been extremely pleased with my use of this product.
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Zoom

    Zoom 8.8
    Based on 37 answers
    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Bart Harris | TrustRadius Reviewer

    Reliability and Availability

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Stefan Scherbik | TrustRadius Reviewer

    Performance

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 2 answers
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Stefan Scherbik | TrustRadius Reviewer

    Support Rating

    FreeConferenceCall.com

    FreeConferenceCall.com 9.5
    Based on 6 answers
    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Zoom

    Zoom 8.4
    Based on 51 answers
    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Kenneth Hess | TrustRadius Reviewer

    Implementation Rating

    FreeConferenceCall.com

    FreeConferenceCall.com 10.0
    Based on 2 answers
    It's a no brainer!
    Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

    Zoom

    Zoom 10.0
    Based on 14 answers
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Stefan Scherbik | TrustRadius Reviewer

    Alternatives Considered

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Doug Mancosky | TrustRadius Reviewer

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Sarah Martin | TrustRadius Reviewer

    Contract Terms and Pricing Model

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 7.8
    Based on 14 answers
    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Brandon Losover | TrustRadius Reviewer

    Scalability

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 10.0
    Based on 1 answer
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Stefan Scherbik | TrustRadius Reviewer

    Professional Services

    FreeConferenceCall.com

    No score
    No answers yet
    No answers on this topic

    Zoom

    Zoom 9.1
    Based on 8 answers
    Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.
    Santanu Sen | TrustRadius Reviewer

    Return on Investment

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Amy O'Day | TrustRadius Reviewer

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Aurpa Fiza | TrustRadius Reviewer

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