What users are saying about
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Top Rated
2569 Ratings
15 Ratings
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Score 9 out of 100

Zoom

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Top Rated
2569 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Zoom

I will highly
recommend this application to the entire business sector; this tool will
help you get rid of extra expense that
[was] spent on traveling, this software gives you freedom of work and it is
available in various plans based on your team size, thus they allow you to
choose according to the budget.
David Braun | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
8.9
Zoom
Hosted PBX
FreeConferenceCall.com
9.7
Zoom
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
Zoom
User templates
FreeConferenceCall.com
7.5
Zoom
Call reports
FreeConferenceCall.com
8.5
Zoom

Call Management

FreeConferenceCall.com
8.3
Zoom
Answering rules
FreeConferenceCall.com
8.0
Zoom
Call recording
FreeConferenceCall.com
9.4
Zoom
Call park
FreeConferenceCall.com
8.0
Zoom
Call screening
FreeConferenceCall.com
8.0
Zoom
Message alerts
FreeConferenceCall.com
8.1
Zoom

VoIP system collaboration

FreeConferenceCall.com
8.8
Zoom
Video conferencing
FreeConferenceCall.com
8.6
Zoom
Audio conferencing
FreeConferenceCall.com
9.5
Zoom
Video screen sharing
FreeConferenceCall.com
8.6
Zoom
Instant messaging
FreeConferenceCall.com
8.5
Zoom

Mobile apps

FreeConferenceCall.com
10.0
Zoom
Mobile app for iOS
FreeConferenceCall.com
10.0
Zoom
Mobile app for Android
FreeConferenceCall.com
10.0
Zoom

Performance & Compatibility of Online Events Software

FreeConferenceCall.com
Zoom
8.3
High quality audio
FreeConferenceCall.com
Zoom
8.6
High quality video
FreeConferenceCall.com
Zoom
8.7
Low bandwidth requirements
FreeConferenceCall.com
Zoom
7.5
Mobile support
FreeConferenceCall.com
Zoom
8.5

Screen Sharing

FreeConferenceCall.com
Zoom
8.7
Desktop sharing
FreeConferenceCall.com
Zoom
9.0
Whiteboards
FreeConferenceCall.com
Zoom
8.4

Online Meetings / Events

FreeConferenceCall.com
Zoom
8.4
Calendar integration
FreeConferenceCall.com
Zoom
8.5
Meeting initiation
FreeConferenceCall.com
Zoom
8.8
Integrates with social media
FreeConferenceCall.com
Zoom
8.0
Record meetings / events
FreeConferenceCall.com
Zoom
8.6
Slideshows
FreeConferenceCall.com
Zoom
8.4

Online Events Collaboration

FreeConferenceCall.com
Zoom
8.3
Live chat
FreeConferenceCall.com
Zoom
8.6
Audience polling
FreeConferenceCall.com
Zoom
8.0
Q&A
FreeConferenceCall.com
Zoom
8.3

Online Events Security

FreeConferenceCall.com
Zoom
8.4
User authentication
FreeConferenceCall.com
Zoom
8.5
Participant roles & permissions
FreeConferenceCall.com
Zoom
8.5
Confidential attendee list
FreeConferenceCall.com
Zoom
8.3

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • We migrated to a paid Zoom account which has more features.
  • The name was a concern for business use.
  • Basic reporting was fine.
Anonymous | TrustRadius Reviewer

Zoom

  • Using it for recording practice interviews and playing back for critiquing, is awkward and kludgy at best. The steps are: Record the session, then END THE MEETING so that Zoom can save the recording. Then get the recording ready to play, then have the client log in AGAIN, you log in AGAIN, share the screen, play the recording.
  • Zoom should make it possible to have the interviewer, especially if the practice interview is recorded, to make themselves SMALL throughout the whole recording so that *the candidate* is the focus on the screen. Neither the Speaker view or the Gallery view does this.
  • There should be a separate timer on Zoom for the recording portion of the screen. I realize I can do this myself manually, but why can’t Zoom do it for me?
  • Zoom needs to have a way to get feedback like this. I could not find a way to give them this feedback on their product, on their site or in the dashboard. All we get is a database that is tone deaf. Nowhere could I find any "Feedback? Click here." Not good.
  • If by these suggestions I’m asking for more functionality, I understand an increased cost. But small companies like mine cannot pay hundreds of dollars a month - please have a very functional version that small firms can still afford. Thank you.
Joanne Meehl | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Zoom

Zoom 8.8
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Zoom

Zoom 5.2
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Zoom

All of the above three have their own advantages and disadvantages. For example, Teams has a lot of advantages like a special channel for communication, but does not allow us to see who removed us or muted us. However, it does have the attendee and presenter feature. Another thing is it consumes a lot of internet. Google Meet has an instant meet option and several other factors, but we still felt other than the security issue Zoom was enough for us.
RAKSHITH RAMESH IYER | TrustRadius Reviewer

Scalability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • Saved time on having to meet sales reps in person.
  • Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
  • Being able to utilize a free option is the ultimate ROI - it costs nothing!
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Zoom

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
Charles Browder | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
9.0
Zoom
9.0

Likelihood to Renew

FreeConferenceCall.com
10.0
Zoom
9.5

Usability

FreeConferenceCall.com
10.0
Zoom
8.8

Reliability and Availability

FreeConferenceCall.com
Zoom
10.0

Performance

FreeConferenceCall.com
Zoom
10.0

Support Rating

FreeConferenceCall.com
9.5
Zoom
5.2

Implementation Rating

FreeConferenceCall.com
10.0
Zoom
10.0

Scalability

FreeConferenceCall.com
Zoom
10.0

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