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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    TribeHR (discontinued)

    Score6 out of 10
    N/ATribeHR was acquired by Netsuite in 2013. It has since been discontinued.N/A
    Pricing
    FreshBooksTribeHR (discontinued)
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshBooksTribeHR (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksTribeHR (discontinued)
    Considered Both Products
    FreshBooks
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    FreshBooksTribeHR (discontinued)
    Customization
    Comparison of Customization features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    TribeHR (discontinued)
    -
    Ratings
    API for custom integration9.330 Ratings00 Ratings
    Plug-ins9.026 Ratings00 Ratings
    Security
    Comparison of Security features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    TribeHR (discontinued)
    -
    Ratings
    Single sign-on capability10.01 Ratings00 Ratings
    Role-based user permissions10.041 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    TribeHR (discontinued)
    -
    Ratings
    Dashboards9.057 Ratings00 Ratings
    Standard reports8.855 Ratings00 Ratings
    Custom reports4.82 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    TribeHR (discontinued)
    -
    Ratings
    Accounts payable8.041 Ratings00 Ratings
    Accounts receivable9.455 Ratings00 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    TribeHR (discontinued)
    -
    Ratings
    Pricing8.839 Ratings00 Ratings
    Order entry9.337 Ratings00 Ratings
    Credit card processing9.741 Ratings00 Ratings
    Cost of goods sold10.01 Ratings00 Ratings
    Human Resource Management
    Comparison of Human Resource Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    6.6
    2 Ratings
    22% below category average
    Employee demographic data00 Ratings7.01 Ratings
    Employment history00 Ratings6.02 Ratings
    Job profiles and administration00 Ratings8.02 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings6.01 Ratings
    Organizational charting00 Ratings5.02 Ratings
    Organization and location management00 Ratings8.02 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings6.02 Ratings
    Payroll Management
    Comparison of Payroll Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    6.7
    2 Ratings
    20% below category average
    Pay calculation00 Ratings5.01 Ratings
    Support for external payroll vendors00 Ratings8.01 Ratings
    Off-cycle/On-Demand payment00 Ratings6.01 Ratings
    Benefit plan administration00 Ratings6.02 Ratings
    Direct deposit files00 Ratings7.02 Ratings
    Salary revision and increment management00 Ratings9.01 Ratings
    Reimbursement management00 Ratings6.01 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    7.3
    2 Ratings
    12% below category average
    Approval workflow00 Ratings8.02 Ratings
    Balance details00 Ratings6.02 Ratings
    Annual carry-forward and encashment00 Ratings8.02 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    7.0
    2 Ratings
    16% below category average
    View and generate pay and benefit information00 Ratings6.02 Ratings
    Update personal information00 Ratings8.02 Ratings
    View company policy documentation00 Ratings9.02 Ratings
    Employee recognition00 Ratings7.02 Ratings
    View job history00 Ratings5.02 Ratings
    Asset Management
    Comparison of Asset Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.0
    1 Ratings
    1% below category average
    Tracking of all physical assets00 Ratings8.01 Ratings
    HR Reporting
    Comparison of HR Reporting features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.0
    1 Ratings
    5% above category average
    Report builder00 Ratings7.01 Ratings
    Pre-built reports00 Ratings8.01 Ratings
    Ability to combine HR data with external data00 Ratings9.01 Ratings
    Onboarding
    Comparison of Onboarding features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.5
    1 Ratings
    5% above category average
    New hire portal00 Ratings9.01 Ratings
    Manager tracking tools00 Ratings8.01 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.5
    2 Ratings
    5% above category average
    Corporate goal setting00 Ratings9.01 Ratings
    Individual goal setting00 Ratings8.02 Ratings
    Line-of sight-visibility00 Ratings9.01 Ratings
    Performance tracking00 Ratings8.01 Ratings
    Performance Management
    Comparison of Performance Management features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    7.8
    2 Ratings
    2% below category average
    Performance plans00 Ratings8.02 Ratings
    Performance improvement plans00 Ratings7.01 Ratings
    Review status tracking00 Ratings9.01 Ratings
    Review reminders00 Ratings8.01 Ratings
    Multiple review frequency00 Ratings7.01 Ratings
    Succession Planning
    Comparison of Succession Planning features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.3
    1 Ratings
    5% above category average
    Create succession plans/pools00 Ratings9.01 Ratings
    Candidate ranking00 Ratings8.01 Ratings
    Candidate search00 Ratings7.01 Ratings
    Candidate development00 Ratings9.01 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of FreshBooks and TribeHR (discontinued)
    Feature
    FreshBooks
    -
    Ratings
    TribeHR (discontinued)
    8.9
    1 Ratings
    12% above category average
    Job Requisition Management00 Ratings9.01 Ratings
    Company Website Posting00 Ratings9.01 Ratings
    Publish to Social Media00 Ratings10.01 Ratings
    Job Search Site Posting00 Ratings9.01 Ratings
    Duplicate Candidate Prevention00 Ratings8.01 Ratings
    Applicant Tracking00 Ratings9.01 Ratings
    Notifications and Alerts00 Ratings8.01 Ratings
    Best Alternatives
    FreshBooksTribeHR (discontinued)
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    UZIO
    Score9.4 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Zoho People
    Score8.6 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksTribeHR (discontinued)
    Likelihood to Recommend
    7.6
    (75 ratings)
    6.0
    (2 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    -
    (0 ratings)
    Usability
    9.6
    (20 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksTribeHR (discontinued)
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Discontinued Products
    I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Discontinued Products
    • Ad publication
    • process streamlining
    • scalability
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Discontinued Products
    • I would like even more capabilities, but I think that has to do with how we are using the site.
    • I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added.
    • I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications.
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Discontinued Products
    We evaluated Greenhouse but went with net suite because we were already using some of the other NetSuite. Greenhouse seemed a bit easier to use. The others were a bit too small, didn't have the stretch to scale.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Discontinued Products
    • As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions.
    • It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes.
    • It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries.
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking