What users are saying about
192 Ratings
14 Ratings
192 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • vCita ranks higher in 2 feature sets: Customization, Security

Customization

6.1

FreshBooks

61%
6.8

vCita

68%
vCita ranks higher in 2/3 features

API for custom integration

6.0
60%
26 Ratings
7.0
70%
2 Ratings

Plug-ins

6.3
63%
22 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
6.7
67%
7 Ratings

Security

8.7

FreshBooks

87%
9.7

vCita

97%
FreshBooks ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

7.4
74%
37 Ratings
9.7
97%
6 Ratings

Reporting & Analytics

6.6

FreshBooks

66%

vCita

Feature Set Not Supported
N/A
FreshBooks ranks higher in 3/3 features

Dashboards

7.8
78%
50 Ratings
N/A
0 Ratings

Standard reports

7.1
71%
48 Ratings
N/A
0 Ratings

Custom reports

4.8
48%
2 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

7.2

FreshBooks

72%

vCita

Feature Set Not Supported
N/A
FreshBooks ranks higher in 9/9 features

Accounts payable

5.3
53%
35 Ratings
N/A
0 Ratings

Accounts receivable

7.4
74%
49 Ratings
N/A
0 Ratings

Cash management

7.0
70%
3 Ratings
N/A
0 Ratings

Bank reconciliation

7.0
70%
2 Ratings
N/A
0 Ratings

Expense management

7.3
73%
45 Ratings
N/A
0 Ratings

Time tracking

8.9
89%
38 Ratings
N/A
0 Ratings

Multi-currency support

7.0
70%
1 Rating
N/A
0 Ratings

Regulations compliance

6.0
60%
17 Ratings
N/A
0 Ratings

Self-service portal

9.1
91%
3 Ratings
N/A
0 Ratings

Order Management

7.8

FreshBooks

78%

vCita

Feature Set Not Supported
N/A
FreshBooks ranks higher in 4/4 features

Pricing

7.1
71%
33 Ratings
N/A
0 Ratings

Order entry

8.0
80%
33 Ratings
N/A
0 Ratings

Credit card processing

6.0
60%
34 Ratings
N/A
0 Ratings

Cost of goods sold

10.0
100%
1 Rating
N/A
0 Ratings

Sales Force Automation

FreshBooks

Feature Set Not Supported
N/A
8.7

vCita

87%
vCita ranks higher in 2/2 features

Customer data management / contact management

N/A
0 Ratings
9.5
95%
5 Ratings

Workflow management

N/A
0 Ratings
8.0
80%
4 Ratings

Marketing Automation

FreshBooks

Feature Set Not Supported
N/A
7.0

vCita

70%
vCita ranks higher in 1/1 features

Email marketing

N/A
0 Ratings
7.0
70%
3 Ratings

CRM Project Management

FreshBooks

Feature Set Not Supported
N/A
8.0

vCita

80%
vCita ranks higher in 2/2 features

Billing and invoicing management

N/A
0 Ratings
9.0
90%
5 Ratings

Reporting

N/A
0 Ratings
7.0
70%
3 Ratings

Platform

FreshBooks

Feature Set Not Supported
N/A
8.5

vCita

85%
vCita ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.5
85%
7 Ratings

Attribute Ratings

  • vCita is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.3

FreshBooks

63%
67 Ratings
9.7

vCita

97%
10 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings

vCita

N/A
0 Ratings

Usability

6.5

FreshBooks

65%
13 Ratings
9.5

vCita

95%
4 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings

vCita

N/A
0 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings

vCita

N/A
0 Ratings

Support Rating

7.5

FreshBooks

75%
13 Ratings
8.5

vCita

85%
4 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings

vCita

N/A
0 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
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vcita

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
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vcita

  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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vcita

  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Pricing Details

FreshBooks

Starting Price

$0

Editions & Modules

FreshBooks editions and modules pricing
EditionModules
Lite$4.501
Plus$7.502
Premium$153
SelectCustom Pricing4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

vCita

Starting Price

$29 per month

Editions & Modules

vCita editions and modules pricing
EditionModules
Essentials291
Business592
Platinum993

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

FreshBooks

At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
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vcita

No answers on this topic

Usability

FreshBooks

FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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vcita

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Reliability and Availability

FreshBooks

FreshBooks is easy to use and always works!
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vcita

No answers on this topic

Support Rating

FreshBooks

I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
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vcita

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Implementation Rating

FreshBooks

I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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vcita

No answers on this topic

Alternatives Considered

FreshBooks

We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
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vcita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
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vcita

  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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Screenshots

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