What users are saying about
173 Ratings
9 Ratings
173 Ratings
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Score 8.2 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Customization

FreshBooks
7.2
vCita
4.0
API for custom integration
FreshBooks
5.8
vCita
1.0
Plug-ins
FreshBooks
8.7
vCita
Custom fields
FreshBooks
vCita
7.0

Security

FreshBooks
8.7
vCita
10.0
Single sign-on capability
FreshBooks
10.0
vCita
Role-based user permissions
FreshBooks
7.3
vCita
10.0

Reporting & Analytics

FreshBooks
7.1
vCita
Dashboards
FreshBooks
8.4
vCita
Standard reports
FreshBooks
8.1
vCita
Custom reports
FreshBooks
4.8
vCita

General Ledger and Configurable Accounting

FreshBooks
7.7
vCita
Accounts payable
FreshBooks
8.5
vCita
Accounts receivable
FreshBooks
8.5
vCita
Cash management
FreshBooks
7.0
vCita
Bank reconciliation
FreshBooks
7.0
vCita
Expense management
FreshBooks
7.8
vCita
Time tracking
FreshBooks
7.7
vCita
Multi-currency support
FreshBooks
7.0
vCita
Regulations compliance
FreshBooks
6.4
vCita
Self-service portal
FreshBooks
9.1
vCita

Order Management

FreshBooks
8.5
vCita
Pricing
FreshBooks
7.8
vCita
Order entry
FreshBooks
7.7
vCita
Credit card processing
FreshBooks
8.4
vCita
Cost of goods sold
FreshBooks
10.0
vCita

Sales Force Automation

FreshBooks
vCita
7.0
Customer data management / contact management
FreshBooks
vCita
7.0
Workflow management
FreshBooks
vCita
7.0

Marketing Automation

FreshBooks
vCita
8.0
Email marketing
FreshBooks
vCita
8.0

CRM Project Management

FreshBooks
vCita
7.5
Billing and invoicing management
FreshBooks
vCita
7.0
Reporting
FreshBooks
vCita
8.0

Platform

FreshBooks
vCita
7.0
Mobile access
FreshBooks
vCita
7.0

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Usability

FreshBooks

FreshBooks 8.3
Based on 11 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Support Rating

FreshBooks

FreshBooks 9.1
Based on 11 answers
They told us about the recent acquisition of a Mexican company in order to accelerate the implementation of compliance with Mexican needs, in addition to being able to make payroll and compliance with Mexican taxes. We look forward to this to re-evaluate and use it with our clients with affiliates in Mexico.
Anonymous | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

FreshBooks

I selected FreshBooks because it combined Toggl, Harvest and Quickbooks features into a single system. This simple move allowed for me to save money on the tools and in turn bring all client data into a single portal.
FreshBooks is easy to use and automatically generates the accounts based on available data!
Anonymous | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Rating Summary

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