Chose Freshchat
We reviewed Zendesk with Freshdesk, but decided to stick with Freshdesk as it works better with our platform.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging… | $15 Per Agent per month , billed annually | |
Zendesk Chat | N/A | Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014. | $11.20 per month |
Freshchat | Zendesk Chat | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | $15 per Agent | Optional | ||||||||||||||
Additional Details | — | The pricing above is price per user per month. You will get a discount when you opt for annual payment. | ||||||||||||||
More Pricing Information |
Freshchat | Zendesk Chat | |
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Considered Both Products | Freshchat | Zendesk Chat No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Freshchat | Zendesk Chat | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Zendesk Chat | |
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Likelihood to Recommend | 9.0 (24 ratings) | 9.0 (18 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | 8.0 (1 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | 8.4 (3 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Zendesk Chat | |
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Likelihood to Recommend | Freshworks Inc | Zendesk |
Pros | Freshworks Inc | Zendesk |
Cons | Freshworks Inc | Zendesk |
Likelihood to Renew | Freshworks Inc | Zendesk |
Usability | Freshworks Inc | Zendesk No answers on this topic |
Support Rating | Freshworks Inc | Zendesk |
Implementation Rating | Freshworks Inc | Zendesk No answers on this topic |
Alternatives Considered | Freshworks Inc | Zendesk |
Return on Investment | Freshworks Inc | Zendesk |
ScreenShots | Freshchat Screenshots | Zendesk Chat Screenshots |