Chose Helpjuice
It's customer support and management are better then other tools.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | ||||||||||||||
More Pricing Information |
Freshdesk | Helpjuice | |
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Considered Both Products | Freshdesk No answer on this topic | Helpjuice |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Helpjuice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Helpjuice | |
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Likelihood to Recommend | 8.8 (212 ratings) | 8.5 (3 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Helpjuice | |
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Likelihood to Recommend | Freshworks Inc | Helpjuice |
Pros | Freshworks Inc | Helpjuice |
Cons | Freshworks Inc | Helpjuice |
Likelihood to Renew | Freshworks Inc | Helpjuice No answers on this topic |
Usability | Freshworks Inc | Helpjuice No answers on this topic |
Reliability and Availability | Freshworks Inc | Helpjuice No answers on this topic |
Performance | Freshworks Inc | Helpjuice No answers on this topic |
Support Rating | Freshworks Inc | Helpjuice No answers on this topic |
In-Person Training | Freshworks Inc | Helpjuice No answers on this topic |
Online Training | Freshworks Inc | Helpjuice No answers on this topic |
Implementation Rating | Freshworks Inc | Helpjuice No answers on this topic |
Alternatives Considered | Freshworks Inc | Helpjuice |
Contract Terms and Pricing Model | Freshworks Inc | Helpjuice No answers on this topic |
Scalability | Freshworks Inc | Helpjuice No answers on this topic |
Return on Investment | Freshworks Inc | Helpjuice |
ScreenShots | Helpjuice Screenshots |