What users are saying about
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Top Rated
238 Ratings
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21 Ratings

Freshdesk

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Top Rated
238 Ratings
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Score 8.5 out of 100

Salesflare

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21 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Freshdesk

Freshdesk does not meet expectations by requiring such a complicated installation for desktop computers, which makes it suitable mainly if you are going to work from the cloud. Based on that it is feasible that the information of each attendance performed is stored online instead of downloading it. The situation where Freshdesk can be most useful is when you need to constantly review lists of support tickets. As easy as it is to find your way around the platform and organize such lists, there is no problem in needing data quickly. It is recommended to improve the support operations of any type of startup, mainly because its model is much more adaptable to the type of small business that can pay more attention to a specific customer.
Maria Wiley | TrustRadius Reviewer

Salesflare

In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Freshdesk
8.7
Salesflare
Organize and prioritize service tickets
Freshdesk
9.0
Salesflare
Expert directory
Freshdesk
8.4
Salesflare
Subscription-based notifications
Freshdesk
8.4
Salesflare
ITSM collaboration and documentation
Freshdesk
7.6
Salesflare
Ticket creation and submission
Freshdesk
9.3
Salesflare
Ticket response
Freshdesk
9.7
Salesflare

Self Help Community

Freshdesk
8.3
Salesflare
External knowledge base
Freshdesk
8.7
Salesflare
Internal knowledge base
Freshdesk
7.9
Salesflare

Multi-Channel Help

Freshdesk
7.4
Salesflare
Customer portal
Freshdesk
8.4
Salesflare
IVR
Freshdesk
3.0
Salesflare
Social integration
Freshdesk
7.6
Salesflare
Email support
Freshdesk
9.8
Salesflare
Help Desk CRM integration
Freshdesk
8.3
Salesflare

Sales Force Automation

Freshdesk
Salesflare
7.9
Customer data management / contact management
Freshdesk
Salesflare
8.5
Workflow management
Freshdesk
Salesflare
8.0
Territory management
Freshdesk
Salesflare
5.1
Opportunity management
Freshdesk
Salesflare
8.2
Integration with email client (e.g., Outlook or Gmail)
Freshdesk
Salesflare
9.1
Contract management
Freshdesk
Salesflare
10.0
Quote & order management
Freshdesk
Salesflare
6.1
Interaction tracking
Freshdesk
Salesflare
8.5
Channel / partner relationship management
Freshdesk
Salesflare
8.1

Customer Service & Support

Freshdesk
Salesflare
8.3
Case management
Freshdesk
Salesflare
9.0
Call center management
Freshdesk
Salesflare
7.0
Help desk management
Freshdesk
Salesflare
9.0

Marketing Automation

Freshdesk
Salesflare
8.0
Lead management
Freshdesk
Salesflare
8.0
Email marketing
Freshdesk
Salesflare
8.0

CRM Project Management

Freshdesk
Salesflare
8.1
Task management
Freshdesk
Salesflare
8.1
Billing and invoicing management
Freshdesk
Salesflare
8.0
Reporting
Freshdesk
Salesflare
8.1

CRM Reporting & Analytics

Freshdesk
Salesflare
7.9
Forecasting
Freshdesk
Salesflare
7.6
Pipeline visualization
Freshdesk
Salesflare
8.9
Customizable reports
Freshdesk
Salesflare
7.2

Customization

Freshdesk
Salesflare
8.9
Custom fields
Freshdesk
Salesflare
8.5
Custom objects
Freshdesk
Salesflare
10.0
API for custom integration
Freshdesk
Salesflare
8.4

Security

Freshdesk
Salesflare
8.3
Single sign-on capability
Freshdesk
Salesflare
8.6
Role-based user permissions
Freshdesk
Salesflare
8.1

Social CRM

Freshdesk
Salesflare
8.5
Social data
Freshdesk
Salesflare
8.4
Social engagement
Freshdesk
Salesflare
8.6

Integrations with 3rd-party Software

Freshdesk
Salesflare
8.5
Marketing automation
Freshdesk
Salesflare
8.1
Compensation management
Freshdesk
Salesflare
9.0

Platform

Freshdesk
Salesflare
8.7
Mobile access
Freshdesk
Salesflare
8.7

Pros

Freshdesk

  • A built-in phone system that clients use to reach our agents
  • Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
  • The support portal is a one-stop destination where customers find answers and reach out for help.
  • The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
Elizabeth Cassidy | TrustRadius Reviewer

Salesflare

  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Gilles De Clerck | TrustRadius Reviewer

Cons

Freshdesk

  • Reporting is a bit awkward sometimes, but you can level up for better reporting
  • The client onboarding to get them user accounts isn't always clearly defined
  • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
John Reitz | TrustRadius Reviewer

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Usability

Freshdesk

Freshdesk 8.8
Based on 18 answers
Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.
Mikel Seidl | TrustRadius Reviewer

Salesflare

Salesflare 8.9
Based on 9 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Tomer Aharon | TrustRadius Reviewer

Support Rating

Freshdesk

Freshdesk 9.1
Based on 19 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare 9.1
Based on 9 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Sampath S | TrustRadius Reviewer

Implementation Rating

Freshdesk

Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Salesflare

No score
No answers yet
No answers on this topic

Alternatives Considered

Freshdesk

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
Anonymous | TrustRadius Reviewer

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Kevin Miller | TrustRadius Reviewer

Return on Investment

Freshdesk

  • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
  • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
Anonymous | TrustRadius Reviewer

Salesflare

  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Aononna Tazin | TrustRadius Reviewer

Screenshots

Pricing Details

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$15.002
Garden$35.002
Estate$49.002
Forest$99.002
Estate Omnichannel$79.002
Forest Omnichannel$139.002
  1. none
  2. Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Salesflare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesflare Editions & Modules

Edition
Growth$291
Pro$491
Enterprise$991
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshdesk
8.6
Salesflare
9.1

Likelihood to Renew

Freshdesk
10.0
Salesflare

Usability

Freshdesk
8.8
Salesflare
8.9

Support Rating

Freshdesk
9.1
Salesflare
9.1

Implementation Rating

Freshdesk
10.0
Salesflare

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