Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
$0
Up to 10 agents per user
Zendesk Chat
Score 8.1 out of 10
N/A
Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.
$11.20
per month
Pricing
Freshdesk
Zendesk Chat
Editions & Modules
Free
$0
Up to 10 agents
Growth
$15
per month per agent
Pro
$49
per month per agent
Enterprise
$69
per month per agent
Lite
$0
per user
Basic
$14
per user
Advanced
$25
per user
Premium
$55
per user
Offerings
Pricing Offerings
Freshdesk
Zendesk Chat
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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The pricing above is price per user per month. You will get a discount when you opt for annual payment.
It's a matter of which one is more straightforward and beneficial for the agents. There was much more features offered with Freshdesk that could help our business flow and workflow which is why we've opted to use it for a client. There was also less cost to using it compared to …
I've used Freshdesk for a long time, so there's not much I can say in detail about other services. I haven't used ZenDesk in a long time, but I do remember it for its too-big, bloated, and irritating user experience. Freshdesk could do better at simplifying itself, but until …
The user interface is more friendly. It can integrate with more different types of platforms and we can create a dashboard according to different regions. We can automate the tickets and create the rules accordingly. We can set an automated reply on the email basis of region …
The other products in this genre has also amazing offerings and their quality is great, though we have chosen Freshdesk because of the following differentiators -
Excellent onboarding, Ease of learning and Very intuitive UX
Module-wise pricing and integrations between different …
Freshdesk is a lot easier to implement than Desk.com and is a lot cheapier also. I have used Desk.com on my former work, and the tools that it had aveilable were almost the same, but it was easier to manage and start using. Take into account that I am comparing the version of De…
Olark Chat - Not as many customization options as Zendesk Salesforce - More expensive Syntellect - Old application based system instead of a cloud based software