Freshping (discontinued) vs. Kaseya VSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshping (discontinued)
Score 7.4 out of 10
N/A
Freshping was a website uptime monitoring tool with free and enterprise editions, from Freshworks. The product is no longer available to new customers.
$11
per month, billed annually
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Pricing
Freshping (discontinued)Kaseya VSA
Editions & Modules
Blossom - 60 checks (can add more checks)
$11.00
per month, billed annually
Garden - 80 checks (can add more checks)
$36.00
per month, billed annually
Sprout
Free
50 checks (none additional)
No answers on this topic
Offerings
Pricing Offerings
Freshping (discontinued)Kaseya VSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery additional 10 checks - $8/month billed annually
More Pricing Information
Community Pulse
Freshping (discontinued)Kaseya VSA
Features
Freshping (discontinued)Kaseya VSA
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Freshping (discontinued)
4.8
2 Ratings
48% below category average
Kaseya VSA
6.7
13 Ratings
9% below category average
Remote monitoring7.52 Ratings9.013 Ratings
Network device monitoring2.01 Ratings8.013 Ratings
Multiple Server Monitoring4.52 Ratings00 Ratings
Multi-device monitoring2.01 Ratings00 Ratings
Automated alerts and notifications8.02 Ratings00 Ratings
Activity Monitoring00 Ratings8.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Freshping (discontinued)
8.0
1 Ratings
6% above category average
Kaseya VSA
7.5
12 Ratings
7% above category average
Policy-based automation8.01 Ratings9.012 Ratings
Patch Management00 Ratings8.012 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Freshping (discontinued)
6.2
2 Ratings
23% below category average
Kaseya VSA
-
Ratings
Performance data reports8.02 Ratings00 Ratings
Customizable reporting4.01 Ratings00 Ratings
Data visualization6.52 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Freshping (discontinued)
-
Ratings
Kaseya VSA
7.5
1 Ratings
8% above category average
Virtualization monitoring00 Ratings8.01 Ratings
IT Asset Discovery00 Ratings7.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Freshping (discontinued)
-
Ratings
Kaseya VSA
6.8
1 Ratings
1% above category average
Attended device access00 Ratings8.01 Ratings
Unattended device access00 Ratings8.01 Ratings
Virtual device access00 Ratings9.01 Ratings
Multiple-display support00 Ratings1.01 Ratings
Multiple concurrent sessions00 Ratings8.01 Ratings
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Freshping (discontinued)Kaseya VSA
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ManageEngine ADAudit Plus
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Action1
Action1
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ManageEngine ADAudit Plus
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User Ratings
Freshping (discontinued)Kaseya VSA
Likelihood to Recommend
7.5
(2 ratings)
8.0
(30 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(2 ratings)
8.0
(1 ratings)
Support Rating
10.0
(2 ratings)
5.5
(8 ratings)
User Testimonials
Freshping (discontinued)Kaseya VSA
Likelihood to Recommend
Discontinued Products
Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
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Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros
Discontinued Products
  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
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Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons
Discontinued Products
  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
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Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Kaseya
Excellent product with easy learning curve
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Usability
Discontinued Products
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
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Kaseya
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
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Support Rating
Discontinued Products
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
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Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alternatives Considered
Discontinued Products
We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
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Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Return on Investment
Discontinued Products
  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
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Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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ScreenShots